They came to my parents house because they needed their washing machine drain snaked. My Mom trusted them because they have an ad on the radio. Long story short, a $99 job turned into $2, 200!!! My parents couldn”t afford that amount so the “Supervisor” pressured them into opening a credit account to pay for it. They did replace some pvc pipes that cost about $8-$10, they charged them $700 and $800 to replace those pipes. Their excuse for such outrageous prices? “Those are OUR prices”. They don”t care. On their webpage it says that Mike Diamond cares about his customers. BS! They also charged my parents for jetting that was never done. They claim to have been at my parents house all day for two days. More lies! We are fighting them on this and our experience with their customer service rep and regional manager is sickening. They were both rude and unprofessional. I can”t believe this Company is still in business!