The bag had one of the main zippers broken. The package did not come with any packing slip .I don’t have an order number of contact information. I went on line and called the number with directed me to a web. site. The web site asked a lot of questions then asked for my credit card information to let me communicate with an expert to resolve my issue. Not going to happen I will not give out that information especially to a company that makes it so difficult to get a refund.