Since 2003 I have been a customer with them. The service is getting worse! Hard selling of facial packages and when you purchase the package, the next few sessions they would say the package doesn”t suit you and then keep recommending other new facial package to try and hard sell. What blows me up today is they failed to contact me yesterday to remind me the appointment today. Then they called in the morning today and I said I cannot make it. Why didn”t they call me yesterday? The usual practice is they called a day earlier to confirm the appt but they failed to contact me. So they are just going to count it as a session deducted. I told them unable to contact the customer successfully is a failed call, it should not be counted as one call made. Agood customer service should call later, after all they close late at night, they can always call again like what they have been doing. How can a failed call by the salon become a customer”s fault and deduct one session. I will finish my package with them and say goodbye finally to them. What a way to treat a long term customer. So sad that they don”t know how to value old time customers. Say NO to Modern Beauty Salon.
modernbeautysalon.com.sg
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Published05 October 2019
Submitted by: [email protected]
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This complaint and/or review was posted on Skeptic Files on 22:09 pm, October 05, 2019 (CST) and is a permanent record located at: https://www.skepticfiles.org/scam/modern-beauty-salon/.
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Fernanda Jirasek
Whenever you call them to book for a slot, there is always no slot. They will ask you to book for the service at larger branch which also replied that they are full even for advance booking. Then when you manage to get a slot for massage, they will ask you whether do you want to try their new machine and pushing you to buy the package. I really hope that there is some way to ask for a refund.
Carlita Battee
Today, the third times they missed my appointment. I adjusted my working schedule for the massage session due to their “peak” or always full appointment slots. I rushed from Tampines to Raffles place to learn that my booking is not confirmed! No one can answer me how they made appointment and how they made confirmation to customers . they manually marked my appointment date on papers, with no confirmation given. You have to try your luck if the session is reserved for you! Lousiest spa center i been to! I just want to finish all sessions as soon as i could to escape from thus crap services!