My objective for posting this review is to hopefully prevent others from having the better part of their day wasted in pursuit of a vehicle that was falsely advertised by Naryan Auto Group.
If by chance you are interested in the 2012 BMW X3 with 90,006 miles, be aware that the vehicle has all but 97,000 miles and no floor mats or owner’s manuals. If you are interested in any other vehicles, I suggest you verify the vehicle odometer to ensure it is similar to what you thought it was based on Naryan Auto Group’s advertising.
My daughter was interested in a vehicle Naryan Auto Group advertised on TrueCar. We called before we left to ensure the vehicle was still available and also to get as much information as possible about the vehicle to ensure there were no known issues that perhaps were not disclosed in the online advertisement. Paul took our call and confirmed all of the information that was posted on TrueCar about the vehicle including the year and mileage was only able to add that the vehicle was in very good condition. When we arrived to see the vehicle we agreed that the vehicle was in good condition, however, we discovered that there were nearly 7,000 more miles on the odometer than advertised. We were working with Remy who pulled up a CarFax report that confirmed that the mileage was higher than the mileage shown in their system and what they had advertised. We had traveled almost two hours to see the vehicle and despite the significant discrepancy in the mileage, my daughter was still interested in the vehicle. We asked Remy for an equitable adjustment of the price in consideration of their error about the mileage as well as the fact that there were no front or rear floor mats nor was there an owner’s manual. We explained that we would pay cash and offered a price that was commensurate with the accurate odometer reading. Remy said he understood and seemed to agree that a price adjustment was in order, however, when he returned from talking with his manager he brought with him paperwork that reflected the full advertised asking price. I explained that I felt disrespected and misled. My offer was based on NADA pricing, Remy explained that they use different pricing reference and that they felt the vehicle was priced to sell. During our discussion, the manager came over to join the conversation. I asked what their best price was and the manager said he couldn’t even take “one cent” off the advertised asking price.
I will also be contacting the local chamber of commerce and the better business bureau about Naryan Auto Group’s misleading advertising practices. I have seen enough reviews for Naryan Auto Group to know what a cunning scam they run. Just a few I found online –
Made a deal with Pedro via phone and email. Made an appointment to sign the papers and pick up the car. He knew we were coming from over 2 hours away. About 10 minutes away from the dealership, he calls and says the car isn’t available anymore and he made a mistake making a deal with us. In reality, he didn’t love our deal and someone offered a few dollars more, so he sold it to them and tried to BS me. Don’t pay attention to the negotiated price either. They will just try to add fees to get the price they want, then offer to take them off in exchange for a positive review online. Con Artists… Horrible experience!!!
I wasn’t going to write this review until I got the worst call yesterday. From the loan place and tried to threaten me…..yeah okay….here it goes…
If I were you I would steer clear of this place. I purchased a vehicle that had problems as soon as I drove off the lot. They claimed it was a sensor. After driving the vehicle for days being nervous that it would shut off on me. They told me to take it to their mechanic. The mechanic said the throttle body was dirty and cleaned it. I set there 5 minutes and the car continues to do the same thing. He says they will have to replace it. A couple of days passed and I took it back to the mechanic after he received the part that they ordered used…..smh at this point the car is seeping oil from it and shaking uncontrollably in idle…..I called they said they will take it to another mechanic and gave me a loner for the time being.
At this point I’m livid, I purchased a vehicle and got the run around for a week back and forth to the dealer and mechanic. The car couldn’t pass inspection and I’m pissed. I go back Monday morning after contacting the loan place and them telling me They had to replace the car, give me my money back or fix the car. At this point, I just wanted another car which I was told I could only get the same one that I had in another color. I felt like I was being forced into a vehicle that I did not want.
They appear laid back but they are full of it. The sales guy told me, in the end, you should just keep the car because you have a warranty…..then proceeds to say you’re not gonna find a car anywhere else based on your down payment. Then says now I gotta sell this car again. I demanded my money back…I figured I would take my chances somewhere else it couldn’t have been worst…
Happy to say this whole deal was bad, I went somewhere else and got away a nicer car and lower payment and not to mention a great sales guy!! Stay away from this place. I wish I read reviews first, I only went based on a recommendation from my cousin…..
They are a bunch of crooks…..selling crappy cars to people for expensive car payments…DON’T DO IT…..