Received a phone call from raymond meyer from nad and explained to him that I didn’t want the extended warranty and I didn’t want to receive anymore calls from nad. I had received many calls over the year from this company. The next day, received a phone call from valery jordan who again wanted to sell me the extended warranty. I told her that I had told raymond meyer the day before that I didn’t want the extended warranty and that I didn’t want to receive anymore phone calls. She responded that there was no raymond meyer working for nad and passed me to her supervisor. Supervisor amanda then tried to talk me into the extended warranty again. I explained to her that I had already told both raymond and valery that I didn’t want the extended warranty. She told me there was no raymond working there and continued to try and convince me to purchase the extended warrenty. I told her I didn’t want to debate her about the warrenty. I didn’t want it and didn’t want anymore phone calls. She asked why I purchased the extended warrenty before. I told her I had never purchased an extended warrenty on the car in question. I had rejected the extended warrenty when I purchased the car. She tried to ask questions about the car, which I refused to answer. Finally, she claimed she would add my phone number to the do not call list. Once I got off the phone, I added my work phone number to the do not call registry and will file a complain the next time this company calls my work number to try and sell me something that I have explained that I do not want.
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Published18 April 2019
Submitted by: Reviewer55892
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This complaint and/or review was posted on Skeptic Files on 05:30 am, April 18, 2019 (CST) and is a permanent record located at: https://www.skepticfiles.org/scam/national-auto-division/.
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Jose Joyne
We purchased an extended auto warranty for my husband’s truck. The transmission failed. After contacting the warranty company, then towing his truck to a Ford dealership, we were informed that the company has the discretion to replace or repair, using used parts. NOTE: This information is written in the contract (which, of course, we did not interpret as salvaged parts). Also, the warranty company does not pay for the diagnostics (required to determine vehicle problems), and they limit the amount of money they will pay a repair shop. The manual this company utilizes for calculating the labor (time) is AllData, which calculates the breakdown/assembly ONLY. A real-life example: The transmission had to be removed from my husband’s truck, the problem diagnosed (inspecting parts to determine problem), replace or repair defective materials, reinstall transmission. This company is only paying for the replacement of worn materials -using used materials- and the reinstall. If all of that isn’t enough to deter anyone from purchasing the plan, if you intend to cancel the plan, you will be reimbursed any monies minus the repair fees, plus a $50 cancellation fee. The company is not worth the money we paid to have the additional coverage. I think their operation is fraudulent and deceptive, to say the least. I’d rather spend the additional money taking this company to court for shoddy and unusual business practices. We are very, very disheartened and dissatisfied.
Felisa Devries
This company has continued to call us about an extended warranty on a car that we have not owned for 3 years. One weekend in February we got at least 6 calls. When we picked up the phone, no one was there. We presumed it was an autodialer issue. After this, I answered the phone when they called again I told the sales person that I was not interested and not to call again, but they did not hear my last request because they hung up on me when they sensed a high level of frustration in my voice. I will admit that I was very upset and had raised my voice in an attempt to get them to listen. They continued to call. I answered a few times…same thing happened. My phone call history shows these calls: 2-26 at 2:52 pm, 2-27 at 1:02 pm, 3-10 at 3:30 pm, 3-11 at 1:12 pm, 3-26 at 10:26 am, 3:30 at 11:36 am and today at 5:12 pm. I spoke to someone in customer service after the sale person hung up on me on March 10. I asked to have my number removed from their list. He was very nice and said I should be all set. I did not notice that they called again the next day. I noticed that there was another call on 3-26 but I was working from home and couldn’t answer it. Today I answered the call. It was a man, I don’t recall his name. Maybe it was Eric. He was pleasant but started the conversation about an extended warranty about the VW that we don’t have…again! I got very frustrated, raised my voice and was about to ask him to stop calling when he hung up. I redialed the number. [protected] – got a message that there office was closed for the day. I googled National Auto Division and called Customer Service at 800.430.4428. I spoke to Michael. He said that he would remove my number and that it would be 2 days to take effect. Hopefully this will be the end of it. Based on my experience, I would never do business with this company. When I did a white pages reverse phone look up for number [protected], it showed a telemarketer – possible spam. [protected] Neutral Tandem VoIP Kansas City, KS. Many of the comments left reflected the same experience that I had.
Ryann Vandevender
They called up a friend of mine I take care of and told her they were going to take her car away is she didn’t pay for whatever she understood they wanted. She thought it was her car insurance company. They convinced her that she had to give them her debit or credit card. If you spoke with her over the phone at all you would know she did not understand much if anything. She had had a stroke and recently out of the hospital for many illnesses. When I called them on her behalf I asked them who and what they were selling. My friend had not a clue. They said an extended warranty and then rattled off the car and her address neither of which was correct. She doesn’t even own that car they claimed she verified nor did the address match hers. It was a non existent address and a zip code that wasn’t anywhere near the city they quoted let alone the state. Refused to give back her money unless I produced a poa. Like I would fax them anymore information on her or me. Hahahahhahaha. They are predators and should all be thrown in a nigerian jail with the rest of the nigerian royal families that you need to help get them their $1,000,000,000,000 from which they will gladly pay you for. Crooks of the world. Pray on the old and infirm.
Alma Hatmaker
These people are DISGUISTING ### How dare they take my mothers money, she is a 65 year old lady who works hard for her money and all she wants is to grow old with her little car with out any problems and this is why she fell for this terrible scam. They took $1, 200.00 from her account in a matter of three months, ARE YOU KIDDING ME!!! Granted she should’ve never given her card info over the phone but who knows what they told her . I cant believe this is BEING done. Does anyone know how to get the money back or at least how to stop these ###s from carrying on?