Shoddy quality of work, bad quality product, and unhelpful customer service. They subcontract out to random guys that don”t have accountability and aren”t invested. They”re in and out asap. The guys have to get the work done as fast as they possibly can. The rugs they put in were cut short so that they are shedding because the ends are not properly tucked in at the edges. The stairway rug was cut so that there are seams on every tread. The vinyl kitchen floor transition from floor to rug was done with a piece of vinyl that they tried to glue down with small dots of glue very 12 inches, between two raised areas under the vinyl. The glue sank between the two raised areas and never touched the floor to glue the transition piece down and it was sliding all over and leaving glue smears on my floor and rug!!! I spent a whole afternoon fixing it when all they should have done in the first place was pull off the two raised areas and then put enough glue. And the transition piece was cut right in the middle of the floor where the highest foot traffic is. When I called customer service to complain they wanted pictures. When I told them I had to fix it and pictures would only show my work they said “well you didn”t have to fix it.”… What jerks. Yes, I had to fix it otherwise I would have been tracking glue all over my rug. Do not use national floors direct! I”m sorry I did. Next time i”ll me calling someone local or empire.