Received a travel voucher from lazy boy for a vacation. I paid the required fee. Tried to get in the touch with my rep for almost 4 months. Hayley pros. Did not respond. Have finally asked for a refund and hope that i have no problem with this. Travel # snrvnd10065. Your service is appalling and i plan to let lazy boy now this always. I made a total of 18 calls to this person, and had no satisfaction. Colleen Estridge [protected]@hotmail.com Home number [protected]
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Published27 September 2019
Submitted by: colleen estridge
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This complaint and/or review was posted on Skeptic Files on 21:51 pm, September 27, 2019 (CST) and is a permanent record located at: https://www.skepticfiles.org/scam/odenza-marketing/.
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Maritza Satchwell
To start off, company says it has 28 vacation locations, but when i tried to redeem they could only offer me 2 of them unless i wanted to pay for an upgrade which was the same price as if i booked myself. Plus they had me send in money upfront, then sent me another letter that they needed more money. I also had to call numerous times after waiting 2 weeks since my last money order was cashed to even be able to speak with a travel agent. Then the one they assigned me to went on vacation, so i had to cause a huge problem to get them to assign me to another agent instead of waiting for the current travel agent to get back. Then the new agent they assigned my to went on vacation a day after the assigned me to her. On top of all this everyone a spoke to was completely rude! All in all this is a total rip off and a complete waste of time & money!!!…
Amparo Follie
Requested a refund since the voucher says the deposit is refundable however I have yet to receive a response. I think it is a shame they charge you $138 for a hotel that on the internet is $30 a day (2 nights) that is a $60 voucher. The hotel reviews says it is moldy, run down, holes in walls, plumbing issues, to name a few things. Why would anyone want this type of adventure. This was presentated as a prize and is anything but that. The rep is no longer responding to my emails and I would like my deposit back in full as I want to spend no time anywhere that has a mold problem and holes in the wall.
Dawne Chai
Received a trip through ford, for a trip to Vegas. Sent in 328.00 us. Cannot seem to get a response from anyone. Not even an e-mail in response. You have to wait your turn for a travel agent to phone you. When you phone, no one answers. IF you try to speak to a manager, noone returns your calls or e-mails. All I want to do is book our trip but as soon as I sent my money in, noone seemed to want to help past that point..Very poor customer service and hospitality. I am not sure what we should do next. I would not recommend odenza to any of our friends that is for sure. If you have a lot of time to waste and can sit by the phone waiting for a travel agent to phone you then you might have a chance to book a trip. No wonder, a person has 2 years to book their trip. hahaha thanks Lisa