Orlando International Airport (MCO)

Orlando International Airport (MCO) Complaint

About 5;45AM, 9th September 2018 I entered the parking garage using the Sun Pass prepaid entry gate like I have numerous times, the gate opened I parked and about 45 minutes later I departed and attempted to exit through the Sun Pass exit lane like I always do, but this time the gate did not open and the toll attendant immediately asked me for a receipt. I told her I never take a receipt when I used the Transponder in the Sun Pass lane and this was the reason I bought a transponder and have an opened credit card account with Sun Pass which is automatically refilled. I was told I would have to pay $17.00 if I could not produce a receipt. I complied and handed the attendant a $20.00 bill and received $3.00 change and the gate was then opened. I have been a Sun Pass holder for many years and used the Sun Pass lanes at OIA many times but this is the first this has happened. I feel that I should be liable for the 45 minutes of parking and the balance of my $17.00 returned. I was given a receipt by the attendant for the $17.00 and should be on file at OIA. Sincerely Jack Proctor 2125 McFarland Drive Cocoa, Florida 32922 Phone [protected]

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