Terrible printing job and despicable customer service. After ordering 1, 000 postcards at a cost of over $170, I became aware, when I got a third of the way through the box, that the remainder of the cards were printed with wildly different colors and exposures. They looked terrible, and a vast number were unusable. When I contacted the company about reprinting the order, they refused because it was more than 30 days after I placed my order. I explained why I hadn’t been aware of the problem earlier, but that the printing was faulty. But they still REFUSED to correct their faulty printing job. I own a business myself and have a 30-day return policy. But when I sell something that is discovered to be defective, I will ALWAYS take it back, no matter how much time has passed. The reputation of my business depends on it. This company obviously doesn’t care about its reputation, and it certainly doesn’t care about its customers.(Oh, and did I mention how rude and surly their “customer service” reps were?
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This complaint and/or review was posted on Skeptic Files on 04:02 am, April 03, 2019 (CST) and is a permanent record located at: https://www.skepticfiles.org/scam/overnight-prints/.
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Wanita Foust
Well, things haven’t changed with this vendor from what I’ve now read in previous posts. I ordered business cards. I received cards that were poorly printed, unevenly cut white edges, images were cut off, not centered, not to standard business card specs, no two cards are alike! Overnight printing refused refund and continually argued that it was my file and not their process. However, the file has since been printed by another vendor who got it right. Poor business practices, no QA and nonexistent customer service with Overnight Printing. No excuse for operating a business like this. These cards are embarrassing both to me as a customer, and to them as a product of their business.