When my cat got out and was lost, i signed up and paid via paypal. Once i paid, nothing happened! I called and eventually got a hold of someone who said it would take a few days for someone to review the “case” before they would do anything to find my cat. I said by then i would have found my cat or he would be gone for good. I was told i would get my money back, since nothing was done. I never gor my money, an alert did not go out and when i disputed via paypal, they claimed i did receive their service. Fortunatly, i found my cat- no thanks to them.