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This complaint and/or review was posted on Skeptic Files on 10:42 am, June 13, 2018 (CST) and is a permanent record located at: https://www.skepticfiles.org/scam/proactiv/.
The reviews & complaints posted about Proactiv was submitted by a member or guest on this website. Any and all opinions and information are published as is. Skeptic Files does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, Skeptic Files cannot be held liable for the complaints and reviews posted about Proactiv as per Section 230 of the Communications Decency Act.
Stephania Weeler
The line works for me, except their ‘miracle’ acne-zapping mask dries out pimples but leaves scars and blackheads. Using the mask, my pimples were flattened overnight, but now I am left with red spots (scars) all over my face. It’s like I have permanent acne now – which defeats the whole purpose! Some pimples zapped by the mask are now bumps with blackheads… Niiiiiice. Now I know why the before pics on their commercials are always taken without makeup and the after pics are taken with makeup on – to hide the scars left behind. There is no easy fix, as I have learned, try prevention first and if you do get zits, leave them alone. Truth hurts…
Eartha Gradwell
The “guaranteed refund” is a farce. I purchased the product from a kiosk at Lakeforest Mall in Gaithersburg, Md. When I looked the box, it turned out that the product has benzoyl peroxide, which I cannot use. I called Proactiv for a refund. They said I had to call the kiosk owner. I had to go back to the mall to get the phone number off the kiosk. The kiosk owner said they would not give a refund because it was over 60 days, even though the product was unopened. I also called Proactiv, who also refused to give a refund.
Suellen Stanovich
Signed up for a one time purchase, but paid with card. Ended up being an every month purchase for $60+. They over withdrew my bank account, wouldn’t let me cancel, and told me I was responsible for shipping anything back. The 60/90 day money back guarantee is a lie. They don’t cover shipping fees, over withdraw fees, or other associated Proactiv fees. Possibly the worst company to do business with.
Jen Topinka
Proactiv started shipping boxes to us in May. We thought they were samples. The insert in the envelope says ‘not a bill’. My husband took them to the local high school. Then after the 4th shipment, we called and found out our credit card had been billed $133.97. This product was never ordered. My husband and I are retirement age and never suffered from acne and have no children at home. Proactiv claims we ordered the product on a specific date – which happened to be my birthday and we were not even in town. Seems to be a total fraudulent activity – maybe someone gets a commission for placing orders?? No idea but be very wary of this company.
Mike Mccandless
ProActiv charged my credit card even though I never received the product. I called the customer service. After 20 minutes on hold waiting for the response, I was told that they had a delivery confirmation. However, they didn”t have my signature. My guess is that the package was dropped in the hall instead of the mailbox, even though it is big enough, and got stolen. They promised to send me a form to report it and reverse the charge. I never received. After spending another 20 minutes on hold, I gave and reported the problem to my bank. I got a response from the bank that they investigated the issue and canceled the charge to the credit card. I kept received invoiced from ProActiv however. Strange that the form that they promised never made it to me, however, there was no problem with their invoices. Finally they even sent me to the collection agency. Never again will I use their products! I was stupid enough to continue buying them from their kiosks. Clinique is my best friend now! Works great and NO SCAMS!!!
Mariann Cederberg
The vending machine at the Hamilton Mall said they could not contact my bank for the visa card used, so it cancelled the order, however the bank DID approve the transaction. I called Proactive and explained the situation and they advised if I did not get any product and did not receive a receipt the transaction would reject and the money would go back on the card but they couldn”t do it for 5-8 days. Now it”s 3 days before Christmas and I don”t have the extra money to purchase another product. They were unwilling to do anything to help. Their customer service didn”t care about my problem. It was not my fault and I am being penalized.
Karolyn Depue
This company billed my credit card account twice in Feb, 3 times in March for one product shipment each month. I have numerous e-mails to customer service each with replies stating their policy for shipments. I have sent credit card statement showing amts taken out incorrectly. Now am receiving bill stating I owe more money when my acct ended March 25th. This company deducts from credit cards with no accounting. They do not take any complaints seriously nor do they try to fix any billing errors. In my opinion I would advise anyone intersted in this product to not buy any products from this company.
Nelia Creary
The company has the WORST customer service I have ever seen, literally. One cannot update or change any information on the account page, and talking with the online chat reps or phone reps is pointless. They promised to place my account on hold in December 2017, but never sent a confirmation email (I stupidly trusted their word) and continued to send shipments. When I tried to cancel the account after the automatic shipment in April 2018 that I never agreed to or was notified about, I encountered HUGE problems. Beginning with the online chat rep, I reiterated dozens of times that I did not want to continue the product before the rep finally agreed to cancel. Then, all I got were promises that the account was canceled but no confirmation email has been received, the account page remains active with future shipments and charges listed, and I am unable to delete my credit card info or update my account profile. The repetitive refrain is that it takes “24-48 hours” for any update or email to send, which is simply a bald-faced lie in this day of computer technology, but even if a lame Proactiv practice, it has been well over 48 hours with NOT ONE EMAIL CONFIRMATION or update to my account page. I asked to return the shipment and got the run around there, even though it says a “60-day money back guarantee” right on the home page. I am still waiting to be reimbursed for the returned product and am not holding my breath. Other minor annoyances include having to reset my password EVERY single time I log in, and that the sending a message via the contact page is super glitchy. I will admit that the product is good. I just do not like automatic shipments, so only gave it a shot as a reduced price offer. I’ve trialed many products this way and have never encountered such troubles with canceling. I cannot stress strongly enough how BAD, BAD, BAD Proactiv is from the customer service standpoint! AVOID AT ALL COSTS!!!
Rhiannon Atherley
The phone operators are very unprofessional when it comes to account info, billing, blah blah blah. I called to put a hold on my account back in maybe sometime in June, the lady told me that the last payment I would make is in October, and I would receive that last package. Then be billed again in around January, when the account isn’t on hold any more. So, it’s November and I got billed again. WHAT! So i called, the guy this time I told him about the hold that was supposed to be on my account. He informed me that there was never a hold that was put on my account. GREAT! I have to much of the kits just lying around waiting to expire. Like 4 of them. So, he tries to tell me how the billing and everything works, okay honestly yea its confusing. But i went through my bank account and my packages that i received before and i get it now. So, anyways, i cancelled my account but the guy wanted to know why besides the fact that i have to much kits. UHHHHH, thats personal duhh.. but if you want to know i cant afford to just pay every month for this stuff, dont use it and just throw it away. I said its too expensive, he goes “well you do have the lowest priced kit”. DA [censored]? Because I [censored] $20s month.. Whatever.. Worst customer service ever even smaller businesses i talked to over the phone that messes up are better than them.
Jeannine Mahung
ProActiv continued to charge my credit card after cancelling product. The company is unwilling to refund charges and Francine actually informed me that I needed to dispute their unauthorized monthly charges with my bank. I reported this activity to my credit card company as FRAUDULENT credit card charges by this company!!
Jaunita Saari
Proactive is absolutly the worst company I have ever had to deal with. For starters, their product DOES NOT work and their automatic billing is the stupidest thing I have ever head. You can change the frequency but you can”t just decide to order it when you want. After I cancelled my subscription because the product didn”t work I was sent another solution. I called up their customer service and the agent told me to send it back and make sure I keep the tracking code. I though this is great! She is telling me the best way to get my money back. Wrong. They do not care about our tracking codes or anything. It has been over 2 months and I haven”t recieved any money back. Almost $90. So I emailed them with all my information and they just sent me a standard email back saying it was past the 60 day return policy and they wont help me. I returned it well within the 60 return policy dates and they still wont help me. They just keep sending me automated emails. I am so furious with this company. BEWARE!