This company is a complete ripoff. I purchased the complete iPhone 5 protection from them and lost my phone. They had promised to send a new phone in 2 days. But this is when their “secret policies” come into play. It seems that within 30 days they need copy of receipt of phone purchase as well as protectcell. I provided all the information and the copy of receipts. But then they said that the receipt I provided wasn”t valid because it didnt have a protect cell logo, when I went back to the shop I got the phone from, they called their corporate office. The corporate lady said that she looked into it and the phone should come in a couple of days. In the evening I saw that the status is “Pending supervisor approval”, when I called again it seems that the guy had no idea why is it stuck and I need to call the corp office to get this resolved. Also, if you didnt get the insurance on the same day of purchase, you are not entitled to get a new phone within 30 days. So all you have to do is wait to get a new phone. No idea when and how will I get a phone. Please dont but protectcell insurance.