They charge overdraft fees when your account doesnt even show it was ever overdrawn, and then when you question why you were charged it when it shows nowhere it was overdrawn, they close your account and ignore you like youre ###… they are crooked, they are malicious, and vengeful for no reason other than just cause they can be and get away with it. They treat you like ###, they dont care about their customers, and they are not honest and have no integrity, theyre sad, and its really sad they can actually do it n get away with it… n they feel nothing bout being crooked and rude and down right mean. They are bullies, dont confront them on their wrong doing cause they will retaliate and put you thru hell. Run as far away from them as possible
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Published07 June 2017
Submitted by: angry customer 10000
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Della Manieri
We have had some real bad luck with Provident Bank in CA. My wife and I both understand that mortgage companies are being more careful nowadays. We’re buying our first home and were told within 3 weeks (21-days) that we had qualified and were approved. We had sent in all of the things that they needed, i.e. tax forms, pay stubs, etc. We were very excited. We would drive by the home we were buying almost every day. We kept on being told that we would be closing soon. And then it started. We received a call from the mortgage company that they had lost a couple of pages from our tax returns. What??????? Papers with our social security numbers on them? Are you kidding me? Then they sent inquiry letters to the IRS to verify our incomes. That was cool. But, what do they do? They inquired using our old addresses and my wife’s married name!!! They knew that we had recently gotten married. What kind of people are working there? As my real estate agent put it, “they’re idiots!!!” We got into the 5th week of the escrow when they told us that our escrow would close between 30 and 45 days. They let us know that they lost some other paper work and then were missing the last pages of our bank statements. You’re kidding me, right???? NO!!! As of today, July 5, 2010, we’re at day number 56!!! What part of 30 – 45 is 56??? How about 11 days OVER our escrow closing date… I’ve come to the conclusion that a lot of people nowadays who work in a lot of different jobs are there for the paycheck and not for the customer service and to do the job right… They enjoy screwing with people’s lives. We’ve been trying to get an answer to that we can get things ready like utilities, trash service and letting our current landlord know that we’re moving out…for the 3rd time!!! We’re hoping that the bank isn’t as careless with collecting our money. I don’t know what we’ll do if they’re calculaor fails…