Quadient (formerly Neopost)

Quadient (formerly Neopost) Complaint

A payment was submitted march 9th 2017. As of now 12:18 pm march 15 it still has not been credited to our meter account 8011602. We depend on our mail being sent on time. It is supposed to take 24 at the most 48 hours to be credited, it now is 144 hours. The person I spoke with yesterday assured me I would hear from her first thing this morning. As of now she also seems to be avoiding the problem. Her name was tara phone number [protected]. I called her and no answer just voicemail which I left. Everyone I spoke with was to resolve this as they said it was a neopost error. No one has. This has caused our mail not to drop as was scheduled. Dee was the person that received the payment. Her confirmation number she gave was 1-[protected].

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