Purchased 6 items for Christmas gifts for child”s teachers. First, the items arrived much later than they promised, and one of the items was missing. Because it was so close to the day i needed them I was forced to drive around the city looking for a comparible item and I had to personalize it myself. It cost me more money, a lot time and unnecessary frustration! I have emailed the company several times with no response. Conveniently there is n phone number for customer support.