Purchased 2 year extened warranty/ product protection plan on nextar gps unit, with mp3 and data storage capabilities. It failed returned it for replacement… 1 month later they call me to come pickup a refurbished magellan gps that has no mp3, or data storage features and is without a power supply but they had one I could buy for 29.99 + tax!!! This is simply unexceptable!!! To leave store had to sign off that they, on there terms had met the entened warranty obligations. Buyer beware!!!
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Arthur Santore
Radioshack cancelled my order for an Altec lansing im600 without me knowing…until it was too late. No one even tried to help me. Our conversation below: Wrote: I already talked to one of your associates about this issue. I know the explanation of how my order was placed and canceled by some sort of discrepancy between the order and the warehouse. What I don’t understand is that I tried to order this item 6 times previously but was told it was out of stock. Another time I was ordering it and by the time I placed the order I was told it went out of stock. So I know, for a fact, that an order cannot be placed unless an item is in stock. So I was told my order couldn’t be filled because the item was out of stock, despite COMPLETING an ORDER, BEING TOLD it was IN STOCK, and RECEIVING A CONFIRMATION E-Mail. I am upset because these were christmas presents and now the sale is over AND NO ONE at radioshack is willing to help me! I think this is ridiculous and I can’t help but feel like I’m being swindled somehow. I want to know what can be done to fill my order for the price I actually ordered it for. I know it is available now for $150. I would like it for the price I ordered it for. I want some CUSTOMER SERVICE, where someone actually helps me instead of giving me an excuse that is of no benefit. According to your website orders are cancelled for (2) reasons: 1) Cancelled on 00/00/0000 due to invalid order information If an error occurs during the order authorization process it first goes into suspension while we attempt to reach you for verification, and then it is cancelled. Once an order is cancelled it cannot be processed and must be placed again on our website in order to proceed. 2) Cancelled on 00/00/0000 due to invalid payment information Due to missing or invalid payment information, your order was cancelled. Once an order is cancelled it cannot be processed and must be placed again on our website in order to proceed. My order being cancelled was NOT MY FAULT, but I am being penalized. If your warehouse has a mix-up, why do I lose my order? As a known company fairness and customer satisfaction should be the goal. I hope you can take care of this issue for me. Thank you, RA Their WORTHLESS Response: Thank you for contacting RadioShack.com. We apologize, but according to our records, your order was cancelled because it was out out stock not because of a processing error. We regret if this has caused you any inconvenience. We operate a real-time inventory system that updates the content of our website twice a day. Your order was received and processed before the site was updated to reflect the change in inventory. Unfortunately, your order could not be fulfilled. We are unable to provide a time frame of when we may receive more of the merchandise in our warehouse. Again we apologize for the inconvenience. If you have additional questions, please visit our online Help Desk.
Glynis Roemhild
Radio Shack requires you to disclose personal information for a refund even if you originally paid in cash. On April 4, 2010, I made a purchase with cash. No one asked me for any personal information when I made the purchase, which is primarily why I choose to pay with cash for all my purchase. I returned the item on April 10, 2010, with original packaging and receipt. I asked for a cash refund which they agreed to. However, in order to “process” the refund, they required me to give them my first and last name, address and phone number. When I asked if they require this information even if the original payment was in cash, they replied Yes. So far, Radio Shack is the only merchant I have encountered with such an asinine policy. And as long as they continue with such a policy, I will never again be a customer of Radio Shack.
Summer Vandesteeg
Radio Shack is an unethical company to work for. They recently fired my husband for an absurd cause. They said that he was “caught stealing, ” yet there is no proof of this at all! Because a man paid with a fake ID and my husband shook his hand after the transaction, they are saying that he helped the guy steal products for his own personal benefit! Since when does a handshake prove that you are in cahoots with a scam?? Typically, he shakes about 50% of the customers” hands because he is great at customer service and is very courteous. In addition, they proceeded to interrogate him, scare him out of his mind and pressure him into “confessing” even though he didn”t do a damn thing. So, they “released” him as one of the corporate higher-ups of the company just so calmly said because they “believe” that he helped this guy steal. If he did “steal” why wouldn”t they go to the police? That is what you do when someone steals, correct? So, after that day, he comes home crying because he lost his job and was nothing but a good worker for Radio Shack. He was an assistant manager and was next in line to be promoted to a manager position. Two days later, we find out from one of the other store managers that they are dropping managers like flies and aren”t giving any good reason for doing so. And, on top of that, the manager told him in confidence that Radio Shack is soon to let go of every single full-time employee they have or demote them to part-time in order to cut costs. Hmm… fishy? Don”t you” think? We certainly do. The manager said himself that he believes they fired my husband in the way that they did because they saw that pinning this on him was a good way for them to avoid paying him for unemployment. He filed, and of course, was denied. He worked with them for the greater part of his professional life and was bending backwards just to get a manger position. Radio Shack doesn”t even pay their employees enough money to live comfortably. And, don”t be fooled by the “commission” that they say you”ll make bundles off of, because you won”t. Unless you are in a high traffic area, of course. But he worked in a small town. Therefore, the pay was pathetic. We aren”t sure if we will fight this because we just don”t know how to go about doing so. If anyone has ever dealt with a similar situation, please shed light on the situation. And trust me, I would have known if my husband stole something because I am in charge of handling our finances and balancing our checkbooks. If you”re looking to work with Radio Shack, I recommend you only do so if you”re only interested in a temporary position. They are an unethical company and will do whatever they can to save a few bucks. Thankfully, my husband is in the running for a few good paying jobs. Jobs that pay over $10, 000 more in salary than he was making at the crap shack. However, it doesn”t take away the hurt of the way he was wronged by radio shack. They promise a stable career for their employees and only deliver a pile of steaming [censored]. He isn”t the only employee that they”ve treated wrongfully. We”ve both witnessed many of the part-time employees only being given 3-hrs per week on their schedule and then being fired for lack of performance. How in the world can you meet your sales goals with Radio Shack if you are only working 3-hrs per week and most of that time you have to spend building displays?? They promise health plans after a few months, yet my husband was given the run around for over a year. And to top it all off, they are unethical in the way they treat their customers. There were a few employees in the store where my husband worked which were allowed to deliberately lie to customers about the specs of a product or what you can use it for only to make a sale. And, when my husband reported these unethical practices, they were dismissed without the other employees even being reprimanded. We are bitter that they fired him wrongfully, we will admit that. But, who wouldn”t be? However, we would never lie about anything this important, so rest assured that all of the information you are reading is indeed factual. This is not to say that all districts of Radio Shacks treat their employees in this manner; there may be a few gems out there (maybe privately owned franchises). But, for the most part, you will work your ### off for minimum wage, they”ll promise you advancement and then drop you like a fly if they feel like doing so. They did it to my husband, and they can do it to you too!
Lamont Avelino
Radio Shack had the Altec Lansing IM600 speakers for your ipod advertised on their website for $59.99 (normally $149.99). I attempted for more than a week to obtain one. I set up the automatic e-mail notification, called on a daily basis and checked their website on a daily basis. I always got the same answer, “sorry, it is still out of stock. keep checking our website.” The sale ended on 12/31/08. Well guess what! It is now 01/01/09 and the item is now in stock but at $149.99! I feel that Radio Shack had the item all along, baited me in so that I can surf their website in the hopes that I will purchase other things instead! I am very disappointed with their deceiving marketing tactics! I am very sure that I was not the only one that went through this!
Janita Knell
Radio shack black Friday ad clearly states “We”ll match any printed competitor”s price for any item on this page, plus give you an Extra 10% off No need to shop around! Promise”. Called Radio Shack Fossil Creek Plaza and the Manager Tanya stated that she had 1 pair of purple Beats Solos, I then asked her if they would match the printed price of Best Buy she stated that she would have to call her district manager. I said ok i”ll be right there. When I arrived 3min later I told her I had just spoken to her and she proceeded to call her district manager. While on the phone another couple walked in after us and asked the sales associate at the counter if they had any more Beats and he stated we might have 1 pair of purple beats left. As the manager was speaking to the district manager she told him well we don”t have any here anyways. She then hung up the phone and said that they didnt have anymore beats. I then was confused and asked her why she said that she had 1 purple pair left she stated that they had already been spoken for and she was holding them. She then changed her story and said they were not there because they had been sold. Again confused I asked why she would tell me over the phone they had 1 pair left and then again when I arrived she said they had 1 pair of purple left. She began arguing with me stating that she didn”t have them. I then left the store and sat in my car trying to get a hold of Radio Shack Corporate. The manager then came out of the store and approached my car, she asked me for my phone number so customer service could call me. She then proceeded to say that the people in the store were buying the purple beats and they were there before us. I and my husband tried to explain to her that the couple walked in after us we saw them walk in heard them ask for the beats and the associate told them that they may have a purple pair left. I told her I felt she was racist and did not want to sell them to us because we were mexican
Hilma Okura
Purchased a Cordless Phone battery, spoke to a representative on the 28th of June, we gave her our battery and she told us is it a AT&T phone or another different brand. My husband said, we believe it”s the other brand, but, if we purchased the incorrect battery, we would return it for the AT&T brand. Two days later I came back to the store and spoke to the Sr. Manger, TJ Grizzelle, he asked me, what did I need, I told him, I needed to exchange this battery for the AT&T and not this one. He asked if I brought my phone in, I said no. Then you see he was getting agitated, so quickly, then he said, well we have a lots of batteries. I realize this, but, it didn”t dawn on me that the girl that was waiting on us two days ago, never gave us our old batter back. She was so nice and said it wouldn”t be a problem to switch them out, then I get this Manager, that didn”t even have any customer service. I asked him why was he being so flippant, what is his problem. He kept telling me he is only human! You work in an establishment that doesn”t have the courtesy, but, “NO” customer service. I could he be able to help any customer for that matter. He was a “JERK”! I will never step into that store and if had the common courtesy and listened to what I was telling him he would of given me the right battery. But, instead TJ GRIZZELLE did not have not customer service, (I won”t even call him a Sr. Manager, because he is more like a clerk, he has a lot to learn about manners, professionalism, and common courtesy! For anyone that is reading this…bad customer service at the Cypress Village Shop Center in Ruskin. No one should be flippant when asking a questions, especially when you have no idea what to purchase, that is why your the customer and they are supposed to be the “PROFESSIONAL” !
Vertie Kasky
Yesterday 2010-09-22 I saw RadioShack advertisement about HTC-Aria free phone with at AT t service plan. I tried to putchase it online, but it didn’t work so I contacted their wireless department. The representative told me that I have to upgrade my at AT t plan – I told him that I am not interested and wanted to hang off. Then the guy said “wait a minute – I’ll make you a deal” The deal he described was free phone with extension of my existing plan plus $15 for web-access and $36 activation fees. I agreed and he asked me for my SSN – then he collected my private information and asked for credit card information including the verification number. After keeping me hours on the phone he finally gave me the order number. Soon after I received an confirmation email. Later I received another email from customer care asking me to contact them. When I did they asked $119 for the phone. I told them that they can’t change the order, but they didn’t care. They switched me to the HQ which confirmed that RadioShack is asking me for more money. It is unethical to ask for more money after the fact. I can’t believe that RadioShack has such low standards.
Jeanelle Nilson
This store is by far, the worst customer-oriented Radio Shack branch I have ever visited. My experience started a few days ago, when I was shopping for a Blackberry Playbook tablet. The night before Black Friday, I visited their website and that location stated they had this item in stock. They opened at 530, so I arrived at the store at 430am and was in the first group allowed to shop at opening time. After telling the salesperson what I wanted, and turned down his suggestive selling attempts to sell me every accessory known to man, I had my credit card in hand when the salesperson notified me they didn”t have any in stock. An oriental woman “seemed” to be the person in charge, so I asked her could I could get a raincheck since the website says she has them in stock. She actually giggled to herself and told me “Ohh no way.” Then the salesperson went over to talk with the woman, and I overheard her say “try to sell him something else.” So then he asked me if I wanted the more expensive iPad 2. This was a couple 100 more than I was prepared to spend, and I refused. This really seemed like the old bait-and-switch trick. The website indicates “come on in and get your item” but when you get there it”s “whoops, we don”t have those.. buy something more expensive!” I had to act like I worked there, and said “Well can you call another local store and see if THEY have one??” So the guy called three different stores and said they were all sold out too, even though the website indicated they were in stock just hours before when I did my research. I told them I have been a customer of Radio Shack for over 25 years and have never been so disappointed with them, and the woman said, “Oh ok.” and she really gave me the indication I was not important. I began walking towards the door, furious and actually shaking because I was so mad and I told her “I will NEVER shop again in this store” and she replied, “Oh alright, bye” and didn”t even look up from what she was doing. When I got to my car, I called their 800 # and told them about my horrible experience and the man apologized sincerely, and asked what I was looking to buy. I told him what I wanted, and my zip code, and he located one in less than one minute of wait time.. AND provided me with the phone number. I called them, asked them to hold it for me and told them I would drive straight there. The other location was only FIFTEEN minutes away. How did the kid tell me none of the other locations had this item, when a branch 15 minutes away did? This Radio Shack at College Square in Newark, DE was clearly more worried about hitting target sales and goals, rather than keeping a loyal customer happy. I arrived at the other location and within five minutes I was back in my car, with the Playbook in hand. The other sad part of this story is the second store I visited that had their act together had no customers, and the store I had left in a rage had a line outside waiting to get inside. And perhaps to discover their item wasn”t in stock either! Do yourself a favor.. Drive the couple minutes further to visit another branch, and steer clear of the College Square location!
Gaylene Biler
This radio shack creates fake identities, fake cc information, and uses already existing addresses for sprint phones. You walk into the store, and some guy immediately pulls you aside and tells you that you can have a phone. Then he asks you who your favorite movie star is and types either the name or similar into his computer. Then he takes your credit card information and changes a number until he gets an “approved” result. Once he completes his transaction, he instructs you to make your first phone call to sprint and change your address and make certain you use “this name” (The one you chose) when you call. Then you leave the store with a new phone from sprint, a $50 dollar rebate, and no risk of ruining your credit when you don”t pay the bill. So who suffers? Sprint and it”s employees. The credit card holder of the actual number he puts in and the person whose address he chose (Because nobody has ever used the address for sprint before so it goes through). And who is at fault: the person performing the transaction along with the customer who aids and abets.
Shin Dallman
Radio Shack had an Ad for a Acer Netbook for Black Friday. We got to the store at 2:45am and were the 4th in line. The add said there was a minimum of 1 per store. The Ad should have said there is only 1 per store. We waited in line for 3 hours to find out there was only 1 total in the store and the guy who was camped out overnight was the one who received it. If the ad would have said only 1 per store, I would not have even bothered going.
Laquanda Zana
While visiting the Radio Shack store in the Green Acres Mall this past weekend, my boyfriend and I noticed a sign for a cordless phone which was on sale for a limited time. The phone was a Radio Shack brand two handset unit that was on sale for $29.99. The sign for the phone listed that it was equipped with a digital answerer and that phone messages could be checked both from the unit and remotely. I called one of the employees and asked if the unit had an answering machine. He said no, and then stated that the sign said digital answerer not digital answering. When asked what exactly digital answering meant he responded by shrugging his shoulders and stating “I don’t know.” He then proceeded to stare at me for about 30 seconds until I asked him if he was going to ask any of the other associates or a manager to obtain an answer to a CUSTOMER’S question. He jumped as if he was startled, said ok and walked over to another associate who was busy helping a customer. He waited there for about two minutes until he realized that the other associate was busy and would not turn around. Not once did the associate that was ‘helping’ (please note that I am using the word in the loosest sense possible here) me say anything. Not ‘excuse me’ or ‘can I ask you a question’, nothing. He then proceeded to do the same thing with two other associates who were helping other customers. My boyfriend and I were then shocked to silence when he began repeatedly walking in a circle between the three other associates while waiting for them to finish up with their own customers so that he could ask his question. He then walked to the back of the store. He was out of sight for about 1 minute. When he came back, he had the nerve to say, “I asked everyone in the store, and no one knows what that is.” When I asked him how it was possible that none of the Radio Shack employees could know what it was when the phone was the store’s brand, he just shrugged, said have a good day and walked away. I have never witnessed such blatant incompetence by an employee before and hope that I will never have to again.