Rakuten Complaint

A truly awful experience. If you think the customer service is bad for buying things on play.com, don’t ever use Playtrade, certainly the worst experience of my life…listed 100 listings, all say they are active but none actually are, sent 12 e mails so far and had no reply, they wont let me transfer what’s in my play account to my bank, quite frankly I want nothing to do with play.com or its a abysmal customer service. If you order from them, don’t expect your delivery to be anywhere near on time, delivery used to take 3 days but is now nearer 10 days. Very poor experience indeed!! Very very unhappy and considering legal action!!

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