Reliant Energy Retail Holdings

Reliant Energy Retail Holdings Review

Received notice of service disconnection at beginning of May, due to take place on 5/13/19. Showed balance due of $181(which included current balance not due until end of month of May 2019). Made paynent of $90(past due amount) on 5/7/19. New balance of $91 and some change remaining, again not due until end of May. With no further notice, and despite payment already being made, Reliant sent in disconnect work order to Centerpoint Energy for disconnection anyway, on 5/13. Woke up this morning to my AC turning off, in the dead of summer in Texas. Today is 5/28. Called them to ask why my power was out. They state I should have made the full payment?? No explanation on why the disconnect order was not removed despite them having my payment for six days before sending it in. No explanation on why, even though my payment wasnt due until 5/30, my services were disconnected. After years of being a customer, they disconnected my service for $92. I had just renewed for another year with them too. I’ll be taking my business elsewhere, and not with one of the companies they hide behind but is still them.

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  1. Jarrett Kinlock
    June 16, 2020
  2. Demarcus Splawn
    June 16, 2020
  3. Elaine Mastera
    June 16, 2020
  4. Katherina Geeter
    June 16, 2020
  5. Cristal Bacich
    June 13, 2020

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