Rescucom is the biggest joke in the computer repair industry!! DO NOT…DO NOT use these con artists!!! I had a computer problem and called them to fix it they sent a technician over to the house and he fumbled around for about an hour and a half but got nothing fixed!! I got charged over $140 plus they charged me with one of their own Anti-viruses that didn’t work — I got more and more viruses. I called and got through to the president of the company and he laughed at me saying there’s nothing I could do to get my money back and then proceeded to threaten me by saying that only they can get the anti-virus removed but it will cost a lot of money. He continued to laugh!! I later got another technician from another company over to fix what Rescucom did and the tech told me that most of his clients are victims of Rescuecom and told me they are a scam company hiring inexperienced techs. I also was told the same by a few techs at a local MicroCenter (computer super center). Bottom line…find someone else at all costs!!!