Rona

Rona Complaint

Absolute worst delivery experience I”ve ever had. Ordered my fridge on June 11. Today is July 4 – still have not received my fridge. Why? Because the delivery people “Dan and Anisa” refuse to follow instructions, or use their own brain. Never once did they phone the night before to schedule a time. They would simply show up, usually at 8:30 am, then state “nobody was there”. Well, duh! You expect people just to be available 24/7 when they have NO idea when to expect delivery. I phoned and left messages a few times letting them know they needed to phone the night before to schedule, but no, that seemed to be more of an effort than showing up whenever they felt like it, and hoping somebody would be there. I finally got to talk to a human (not Dan or Anisa), scheduled delivery for July 4 from 11:00 am to 4:00 pm. They phoned at 8:00 am, but nobody answered, because they always phone from an unknown number/name – whoever answers that! So, they show up at 8:30 am, ring the doorbell (first time they”ve tried that), but leave before I get to the door. I finally cancelled the order. Will buy a fridge from a company that uses competent delivery people. Will NEVER order from Rona again. Rona, unless you choose to lose lots of customers I”d suggest you find better delivery service, because Dan and Anisa are incapable of following instructions.

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