Royal Flush Havanese

This business was formerly known as royal flush home Companions. The owner has posted herself online under different last Names, so when you are searching for information, be aware that you will Find only partial results as there are several names to search, both For the business and the owner. They also sell bichons and cheetoh cats On separate websites. I have found at least 7 websites with businesses At the same address: 95 old coach rd., charlestown, ri 02813. I Purchased a 6 1/2 month old havanese puppy at full price ($1800) from Holly in December 2011. The older puppy appealed to me because she was Supposedly housebroken, having supposedly living with holly and her Family. She answered all the prescribed “find the right breeder” Questions well over the phone. When i went to pick up the dog, holly Was not there. The dog was filthy and there was an employee there to Introduce me to the puppy in a 10×10 ft. Concrete room. I was supposed To meet several puppies and the parents. He would not get the other Dogs. I was also not allowed to see where the dogs are raised nor meet The parents because of my “germs.” there were no windows to see in. I Did purchase the dog, which obviously was a mistake.in my defense, After having so many nice conversations with holly leading up to the Purchase, i trusted her and i thought that her employee had been Neglecting the dogs. He couldn”t answer questions about the contract And i thought he was incompetent, but i still trusted that holly was Genuine and that she would be able to explain what was going on when we Could get in touch. When i got home, i left a holly a message About the conditions at the place and of the dog. I was expecting her To be very concerned and surprised. She was not. She immediately began Yelling at me that this was impossible and that “all her dogs are Immaculate, all the time.” i calmly asked how could she know if she was Not there at the same time i was. She just reasserted that the dog was Immaculate and that i was wrong and that her employee was perfect and He would never bring me a dog in that condition. I didn”t press the Point because 1) i didn”t like being yelled at and attacked and 2) i Wanted to preserve some kind of speaking relationship in case more Problems came up. They did, of course. Four days later When we brought the dog to the vet, we found out she had two raging ear Infections that according to my upenn trained vet, looked like they had been there for a long time. When i Presented the “vaccine record” i had received, the vet was concerned That it didn”t look official. After this visit to the Vet, i emailed holly (To avoid her screaming at me). Here is the email to holly:”hi holly. I Took sophia to the vet today. The vet was suspicious about the vaccines. She thought it was unusual for the breeder to do them and she said that Since you didn”t put the stickers from the syringe of medicine onto the Records, she is going to repeat all the vaccines. Sophia”s ears are Infected and we got medicine for them. What kind of proof do you want From our visit today to keep the 5 year health guarantee? I can fax you My invoice, or mail a copy. Just let me know what works.”she replied:”well in almost 30 years of breeding i”ve never Had a vet question shots. That”s really unfortunate that she is loading Her up on more shots unnecessarily. Perhaps she could have called me for Details – i have been vaccinating the dogs myself for years. Anyway i Hope sophia is loved and adored and that your vet was as thrilled with Her as the other vets are with these guys. Holly mastroianniroyalflushhavanese. Com4018643371″ i called holly to ask her the name and Number of her vet so that my vet could confirm the vaccines with him or Her. She told me that the dog had never seen a vet. That”s right, the 6 1/2 month old puppy had never seen a vet. She said that she Administered the vaccines herself. I ran this by my vet. She said that If that was the case, holly should have had stickers from the vials of Vaccine. There were no such stickers from the vials of medicines on the Chart. So i ended up having to pay several hundred dollars for the ear Medicine and to repeat all the vaccines, spread over three visits. Not To mention the discomfort for the puppy. I told her i was Very unhappy, i felt taken advantage of, and that the dog should not Have had the ear infections and she should have seen a vet. This is her Reply: notice she doesn”t address the ears at all, nor does she Comment on not taking the dog to the vet or having no proof of the Vaccinations.”i will hire an attorney if you think you are going To spread lies about me. I have never lied. Did you find a crazy lady Who complained about something 5 years ago?? What about the hundreds of People you read about that are thrilled and wouldn”t get their puppy Anywhere else. You are an absolute liar. My dogs are all immaculate all The time. You should be ashamed of yoursel[censored] How dare you make These crazy accusations? No lady, i”m the one who is furious. Bring that Puppy right back here today and i”ll give you back every penny you Spent!!! You are not capable of loving and caring for a puppy. You”re Insane. I will fight you with every fiber of my being. I have been Raising gorgeous, healthy pups for 28 years. I can provide anyone with Hundreds of people who will not get a pup anywhere else!!!”i Called her again and she told me not to contact her again. So much for The 5 year health guarantee.]i posted a review on yelp That she had removed, and posted reviews on havanese websites. I found A lot of people that had been burned by holly on those havanese sites. I then got a letter in a mail from a lawyer holly hired to threaten Me. It said she was going to sue me for damages to her business unless i Took down my posts immediately. I was scared – i”ve never been Threatened like that before – and i took them down. But then i felt Angry, because everything i said was true and these dogs are suffering. So i hired my own lawyer, who reviewed my posts that i has printed and Said that it is 100% legal to share my experience. But he also said That the swiftness with which she bullied me shows she has experience Shutting people up. I guess this puppy mill business is worth a lot of Money. I decided to contact rhode island to see if they Would inspect her facility. They agreed and found, “approximately 50 Dogs in Stainless steel enclosures which more than suitable in size for the Number of dogs in each one.” there were also more dogs outside. It Turns out that puppy mills are legal, as long as the dogs aren”t being Starved or physically abused. Holly hides what her facility is, stating Over and over that the dogs are all lovingly raised in her Home. Who on earth can lovingly raise over 50 dogs in their home? Of Course they are kenneled in a separate room. So besides The vaccine issue and ear infections, the dog was not even close to House broken, as promised. She was essentially a rescue. She was Absolutely terrified of being crated, having spent her entire life in One. We spent over $1, 000 on two different professional trainers, who All said that she had never learned to eliminate wastes separate from Her crate, so the dog was completely unphased by sitting in poop and Pee. I stayed home for 6 months and entirely dedicated myself to this Dog, but although we could train her to sit, come, lie down, etc. She Had no problem peeing and pooping on my children”s bed, while being Hugged by the kids. No problem just standing up and defacating in the Kitchen right next to me while i was doing the dishes. There was no Improvement after 6 months of hard work. Back to the Lawyer battle – so my lawyer wrote back to her lawyer stating my rights Were undeniable and too bad about the posts. So she wrote back, stating That she would offer me a full refund if i would return the dog, Therefore negating the sale and i would have to take down the reviews Because i no longer had purchased the dog! Well by this Time sophia had been spayed and was one year old. I feared for her Life. If holly already had over 50 dogs, what was she going to do with One she couldn”t sell or breed? So my in-laws adopted her and don”t Mind her eliminating all over their house. They are truly saints in the Dog world. We ended up using a reputable breeder next time who let us See where the dogs were raised and visit our puppy several times before Taking it home at 8 weeks, and she was perfectly housebroken within Weeks of owning her. Please consider my experience and search For other negative ones online before trusting this business. Look for Someone else, without so much controversy. There is a lot out there if You search enough, one tip is to use the address instead of the business names. Read Read read on reputable websites, like the akc or local clubs for your Breed on how to choose a breeder. Make sure you get the number Of the vet before purchase. Make sure you confirm with the vet that They saw your dog. Make sure your vaccination papers are valid. Make Sure you see the pedigree papers of the parents. Insist to see Where the dogs are raised. Insist on meeting the parents. Clearly with 50 dogs all together, this person is in a huge money making business And not particularly interested in loving the dogs. Holly had stated on her website that she was akc recommended or something. I contacted The akc (After purchase, unfortunately) to verify her claims. Here is the response: “the akc does not license or register any breeders or Kennels. There are no akc registered breeders. If you send me the Breeder”s name, i can check to see if she registers dogs and litters With us and if she is in good standing with our rules and regulations. Please let me know if you have further questions or need additional assistance. If a reply is necessary, please include all previous correspondence. Richard lemisakc customer service representativeakc. Org919-233-9767”