Their customer service is non-existent. I bought an expensive super automatic, which has broken down twice in eight months. They will honor the warranty I paid for, but would do nothing else. They sold me a lemon and will not stand behind it. Not willing to exchange the machine or offer any type of conciliatory gesture. Costs me over 40 dollars and a 2 month waiting period each time to ship it back to them for repairs. Bad business in my opinion.