Before I made my order I contacted SerenaAndLily customer service and asked if the item I wanted to buy was available and they said yes. Then I asked about the shipping and said that I needed to get on a certain date and they assured me that everything will be fine. Later I received another message from them which stated that my order was shipped. Weeks passed and the delivery date came but nothing arrived. Contacted them again and they promised to check what was going on. I never received anything and they stopped replying to my messages. Well, it seems like they decided to keep my money. This is not a trustworthy company and I do not recommend it to anyone, and now I need to think of a way how to get my money back.
This complaint and/or review was posted on Skeptic Files on 14:11 pm, February 07, 2021 (CST) and is a permanent record located at: https://www.skepticfiles.org/scam/serenaandlily-complaint/.
The reviews & complaints posted about SerenaAndLily was submitted by a member or guest on this website. Any and all opinions and information are published as is. Skeptic Files does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, Skeptic Files cannot be held liable for the complaints and reviews posted about SerenaAndLily as per Section 230 of the Communications Decency Act.
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