SheInside / SheIn Group

SheInside / SheIn Group Complaint

A cyber thief had duplicated my debit card details and made a fraud transaction on Shein for BLR 310.90 which is 75$ approx. I contacted customer care, they were very prompt in helping me and confirmed the cash will be refunded to my account and canceled the order. However, upon reaching out to them the next day they confirmed the order is canceled but the cash has been sent to the wallet of the person’s [cyber thief] ID who placed the fraud order. And this cyberthief has placed another order using the wallet cash and seems that order has been processed. Shein customer care promised me they will track down this order and cancel it and refund my complete cash back to my bank A/C. I really do hope Shein does not do business with cyber thieves and refund my entire cash ASAP. The problem is even after I mentioned this is a fraudulent transaction and instead of sending the money to my account they have sent the money to the wallet which actually helped the cyber thief. Basically, I am being Robbed here.

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