Bought a new handbag on 12 january 2013. I paid r180.00 for this bag. Within a few months the straps of the hand bag tore out. Saturday 28/7/2013 I visited shoe city in brakpan. I spoke to a thabo [protected]) who was not very keen to help. I showed him the fault on the bag and asked him if this can be exchanged for another one. They had the exact same one in the store at that moment. According to him shoe city cannot exchange or refunded any item after 30 days. They only have a 30 day guarantee. This is unacceptable for me as the items are expensive. So any item that a person buys at shoe city must only last for 30 days. The quality of their items are very poor. I would not recommend any one to buy at shoe city as the personnel are rude and the quality if poor.

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