Receiving phones on a daily basis, sometimes 2 – 3 times per days from XM asking to update account information. Just received my third today…it”s 8:45 pm, I have asked a gazillion times to take my number off their lists and check their call record prior to telephoning me…at my wits end and seriously considering canceling my service of six years.
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Published23 October 2019
Submitted by: Jackie patton
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This complaint and/or review was posted on Skeptic Files on 11:44 am, October 23, 2019 (CST) and is a permanent record located at: https://www.skepticfiles.org/scam/sirius-xm-radio/.
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Dorris Overdick
SIRIUS sold me on 11/04/07 three lifetime memberships. On 1/16/09 I traded a vehicle and attempted to transfer my lifetime membership to my new vehicle. I was informed that the ability to transfer the membership had been revoked by SIRIUS. I ask the supervisor how she could justify selling me a lifetime membership 26 months ago and now telling me that it is not transferable. The membership ($399) was presented as a one time fee to the account holder who then could transfer the membership over HIS REMAINING LIFETIME to any SIRIUS device. A great deal — so I thought. The ability to change the terms of an agreement after the fact is both unethical and illegal. I WOULD LIKE TO GET A GROUP OF LIFETIME MEMBERS AND FILE A CLASS ACTION LAW SUIT AGAINST SIRIUS. IF INTERESTED, E-MAIL ME AT [protected]@PWAUSA.COM.
Zola Derocco
Sirius XM Radio Inc has to absolutely set the record for being the worst customer service program or record! While attempting to cancel the service after 4 years I was placed on hold for the confirmation of cancellation process. After 40 minutes the line disconnected. After calling in a second time and waiting 20 minutes to get the screener, I was given a “direct, no wait number” [protected]), upon which she hung up. Calling the direct number was only a 25 minute wait (we are up to 1hour 25 minutes) when a barely intelligible voice attempted to give me a free radio and when a supervisor was requested, put me into a dead hold for 40 minutes. Needless to say, I expect an billing problem and hope that the company goes out of business. I”m confident that the call center must enjoy reviewing the statistics of how long stupid people, like myself, will wait on the phone to talk to somebody that cares (obviously there is nobody in Sirius / XM that does)
Stephanie Segobia
Why doesn’t the escape channel ever feature songs (Either classical or others) by mario lanza. His great voice has never been been surpassed or even equaled since his death in 1958. His arias are sensational as is the rest of his repertoire and certainly would provide the level of enjoyment that your current escape listing provide and more. On listening to the 50s music channel again I have never heard any of his songs.
Sol Stamp
XM radio worst ever customer service lenthy hold times lenthy customer service only to be told need to speak to someone else. Cancelled a sold car JUNE 25 BY THEIR RECORDS AND THEY STILL AS OF SEP 4 HAVE NOT CANCELLED THEY OFFER NO EXPLAINATION AS TO HOW THIS COULD HAPPEN. i HAVE ABOUT 3 HOURS TOTAL TRYING TO CANCEL A SOLD VEHICLE!!! IS IT CANCELLED NOW?? iT WOULDNOT SURPRISE ME IF IT STILL DOES NOT GET RESOLVEDiTS TOO BAD THEY HAD ME AS A CUSTOMER BUT THERE CUSTOMER SERVICE IS BEYOND BELIEF. tELL ALL YOUR FRIEBDS WHEN YOU NEED TO CANCEL SERVICE CLEAR YOUR CALENDER IT WILL BE A LENGHY PROCESS OURS WAS OR MAYBE YOU WILL GET LUCKY AND IT MAY GET DONE RIGHT THE FIRST TIME.
Vada Skold
The reports of horrible customer service at XM are not an exaggeration. All I wanted to do is cancel ONE of my radios. After being put on queue for 45 minutes, I was finally able to cancel the radio. Here is the kicker: The lady tried to sell me a “replacement” radio, which I told her several times I did not need. Why would I call to cancel a radio just to get another? It then occurred to me that she was trying to sell me this to make more money for XM. Not only did the radio cost money (ok, not THAT much) I found out they get a commission for every account they sell. She then tried to sell me the “lifetime” plan which I never asked for. I mean, XM is trading at penny stock level and now you want me to buy $400 for a service that may not be here in a few years? XM will try their very best to sell you a POS radio and then charge you for it. I also believe that the call center is in Jamaica or somewhere outside the USA, but can not confirm that.
Marsha Dinning
Rip off. Have automatic billing thru XM. Since they merged, they now are charging a $3.60 music royalty fee. Bill for the month just popped up. Could not find my info and wanted to argue that they did not have my visa for auto payment (although they have been charging to it for 8 years). Added 2nd unit-took 3 phone calls to get it activated. Sounds same as the airline rip off fees. Good thing they are not a restraunt. they would be charging for glass usage, plate usage, fork usage, etc.
Jose Lohn
Sirius XM does not and will not respect our nation’s Do-Not-Call laws. Sirius XM does not and will not respect requests to remove someone from calling lists. I’ve demanded multiple times in writing that Sirius XM stop calling me, but the calls have escalated instead. Sirius XM came with my new Toyota, despite the fact that I didn’t want it and would have opted out if given a choice. Now, neither Sirius XM nor Toyota will do anything to stop the harassment.
Lessie Guz
Sirius does everything they can to make it nearly impossible to cancel your service. Interminable waits, cut-offs, transfers – and nobody is authorized to receive notice of cancellation. They can, however, accept your renewal.
Ignacia Emfinger
Sirius has been the worst company I have ever dealt with for customer service calls. They make your cable company seem like a walk in the park. I would rather call the Dell Computers Tech Support line in India than deal with these people. Their call center is staffed with people that dont know how to do anything, they have to ask, everytime they have to ask, its 15 minutes hold every time they have to do this. So this is my second day on the phone with them. I decided to just wait it out as a project and see how long this really takes. 4 hours yesterday and 1hr. 27min. today. This is how long it takes to have your service switched to your new truck. It wouldnt be so bad if they didnt constantly over the last 5 years of my service (pre-paid lifetime) make mistakes on my account that resulted in it being turned off and requiring me to call and have them fix. You would think that if you had enough faith in the company to purchase a lifetime subscription with them, you would be treated as a priority. The opposite is true for Sirius, since you already paid and your money cant be refunded, you are put on the back burner so they can handle the problems of the people whos money they still stand to loose. Double thumbs down for Sirius Sat. Radio!!
Quiana Vonasek
XM Radio subscribers Beware! This company should be investigated for their questionable billing practices. too bad they are the only current satellite radio provider. Use direct billing only- They use non-domestic off -shore customer service personellwho are difficult to communicate with. The on-line billing statement for multiple radios is deliberately confusing and the math is not coherent. Do not sign up for long term automatic credit card billing- the savings is not worth the hassel of trying to figure out how much one has been overcharged. Great music- lousy customer relations- If only there was another service to switch to…
Cruz Cicerelli
What a rip off!! I activated my radio and NEVER received a signal. I called and was told I was getting an “Airplane” signal, which of course never made it to me (after the 7th call, I was informed that there wasn’t such a signal). I have called them over 12 times now and still haven’t received the refund I am due. I was put on hold for a very long time only to have to repeat the story to yet another person, she ended up hanging up on me. I am still in the process of “getting a refund” and I will not give up until I get the refund. This has been going on for over a month now and I expect it to continue but they will get tired of me and I WILL get my money back. I would recommend to save yourself the troubles and don’t get mixed up with XM!