Sorbet Hayfields -a week gone by and owner still has not contacted me. Issues with tips falling of for at least the last 4 treatments. Constant repairs done at my cost and valuable time. Within 3 days of new set, 4 tips fell off Had to go to another branch to sort out and now replace the entire set. Previously had the same issue, the consultant even took pics, yet no one even apologized for shoddy work. Tips were fixed at my cost by an inexperienced nail tech, shaped the nails completely differently from the others that I had to go in a few days later to replace the entire set. Branch is giving the brand a bad name as I have been there when other customers have been freaking out. There is no proper visible management in this branch hence the issues. Been a sorbet guests for a few years now but unfortunately moved to this branch due to it being 5 minutes from my home and my therapist moved to another city. Please can you analyze my guest profile so that you can determine my loyalty, spend and the amount of repairs and replacement sets I had to do instead of fills.