Scammed by SW Engines & Transmissions. John, Dale, AJ, James all names are maybe made up. Rude hung up on and lied to. I paid $670.00 for a transmission that doesn”t line up with torque plate. It”s centimeters off. Somehow they try to blame it on my car. I waited 4 weeks for this part was lied to and never given a tracking number. John tried to cancel the order on me when I called to track it but it had been delivered. John already emailed me an adjusted invoice screwing me out of $500 but the part was at my mechanics. Turns out to be a bogus part. I contacted them and was told ok send it back. No it doesn”t work like that. They sent me a defective part and are obliged to pick it up and refund my money. I was hung up on and never received an email so I filed with the State of Oklahoma Attorney Generals office today due to their lack of professionalism. They should be shut down and hold an “F” with the BBB. Buyer Beware.
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Published21 September 2018
Submitted by: timinsandiego
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Jose Ellisor
We tired to ordered a engine they took our money then when we called for information we got the run around. Rudest customer service ever. Spoke to supervisor Al to cancel engine was told to figure it out was hung up on not once but 7 times. Well we figured it out cancelled engine and will taking our business elsewhere
Danielle Peggs
We ordered a drop in ready engine for a Mit. Fuso. These engine are hard enough to find, so as a precaution, we sent pictures of it all around. Every possible number that it had to make sure it was correct. This was back in May 2015. They were very helpful at first till our engine was delayed. They said two weeks from the confirming order; which turned into an entire month later. Upon arrival, it was immediately noticed, that this is completely wrong. When We called to let them know and requested a pick up and return, the disputed it was right and would not answer any calls or emails. It took getting banks and lawyers involved to get it out a long with a refund. At least we got back our 8, 000, but we wont get back the months we lost fighting with these people.
Socorro Hammes
SW Engines is not only a ripoff but very poor customer service. Sent emails and never get replies. Called again today regarding parts that were broke and same thing, talk to trucking co. which I have a million times. No one wants to claim responsibility. Paid SW ENgines extra for residential delivery and then the driver calls and says he won”t drive up my driveway then only do curbside. Needless to say I never had the chance to inspect it since it had to get delivered elsewhere to be able to transport to my house. The guy in parts department I just talked to after telling him I was calling the BBB and attorney general, told me if I do that they aren”t going to help me. IS THAT A THREAT??? Stay away from this company.