requested a refund due to emergrcy surgery days before travel while on vacation, March 30, 2016 Travel date on spirit April 8, 2017 total $220.40 also paid for 2 carry on’s 1. Mark R spilles e-ticket # [protected] DOB 1-9-52 2. Connie J Spilles e-ticket # [protected] DOB 7-24-55 We also paid extra for Luggage. We requested a refund due to emergercy surgery days before travel while on vacatiion. This surgery was very serious and Connie was in the hosptal for 7 days and we could not travel only home to washington state to heal. We provided you with a Dr note with surgery date etc. We have not hear back from you regarding a refund. We have made several attempts to contact you and have not heard back please call [protected]
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This complaint and/or review was posted on Skeptic Files on 04:08 am, October 14, 2019 (CST) and is a permanent record located at: https://www.skepticfiles.org/scam/spirit-airlines/.
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Ciara Hennington
To Whom It May Concern: A small group of us (4 people) were in Las Vegas last week. We were scheduled to fly home on Sunday night to Philadelphia. After we checked our bags and passed through security and was waiting at the gate, the announcement was made that the flight was cancelled for everyone go to the front desk to get a new flight. After a 2 1/2 to 3 hour line, when it was our turn to talk to your representative, all she said to us was that the best you could do was a flight out on Thursday and if that wasn’t acceptable here was our money back and to find our own way home. Now you have 2 senior citizens and the other gentleman is a heart patient and his wife at 12:00 am. looking for not only a flight home and a place to stay for the night. It cost us 200.00 to stay at a hotel, then another 200.00 to book another flight home the next day. I have never been treated so badly and rudely by a company before in my life. At least compensate people for another nights stay and try to help a little more with finding a flight home. This was a disgrace on your part. Nothing at all was offered, other than the for mentioned statement from your attendant. Is this kind of message that you are sending people to talk about your service and company? Mr. James Ryan Sr. E-mail address [protected]@aol.com
Elijah Pellegrino
To whom it may concern, I just received my credit card bill and it has a charge from spirit airlines which should not be on there. It is listed as: transaction date – 12/20, posting date – 12/19, purchases & adjustment – spirit airlines onboar irving, usa, amount – $11.50. Why was I charged when I buying nothing!!! Please refund the $11.50amount to my credit account. Thank you. Renata mickiene
Robert Lonsway
This in Ana Maria Talpa and I flew w Spirit on August 9 2019 to Fort Lauderdale Florida, made some snack and drink purchases on the plane along with paying for luggage. Today is August 17 2019 and there is a charge of $7 from Spirit Airlines ONIRVING TX to my account that was not authorized, I am in Cleveland Oh and did not travel to TX at all, I would like a call back immediately to have this resolved, my number is+[protected].
Frederic Aragoni
this airline is the worst!! My flight from Houston to FLL was delayed by 7 hours without any explanation. What was more surprising to me is when i asked for a glass of water on the plane i was told i have to pay $5.00. I lost a days pay from being unable to report to duty due to flight delayed. Worst worst ever!! The customer service reps were rude and insulting.
Brittaney Schrecker
The seats on the plane are the smallest we have ever seen you cant turn around or stand up and the seat dont recline they are straight up the way on your Flight. In fact the person behind me had his tray table down and it stuck me in the back the whole flight home. Flight attendance could not do anything about it so they did offer a free beverage ..(one good thing )When I went to confirm my ticket the web site said I needed to pick at seat and there were only 6 seats that were together, forcing you to buy the seat @ 19 dollars each. However that morning when boarding the plane it only had about 25 people on it and tons of empty seat together in fact we were told if we wanted a different seat we could move… Dishonest . The staff at the gate we so very rude and unprofessional treating one of the passengers disrespectful …
Joetta Altonen
Spirit cancelled their flight 500 from IAH to ORD on Aug 3 2017 claiming “weather” – so they can avoid responsibility for anything. United had a flight at the same time, same route (UA97). They delayed one hour then flew just fine. We not only had a ruined weekend, but lost $200 for a hotel cancellation. Spirit hides behind the “weather – out of our control” excuse when other airlines flew that route/time just fine. They should compensate us for the cancellation fees and book everyone on the next flight out on whatever airline, but they did nothing.
Clinton Nabors
Spirit airlines is the most horrible airlines ever. My daughter became sick in the airport she was so ill she couldn”t board the flight. They called paramedics and rushed her to the hospital. They took her 850 flyer miles away because she didn”t use them (within 3 months) and refuse to refund her any portion of the trip. Do you know why? They said she didn”t cancel. My argument with them is this: She was in the airport she didn”t know she was going to be sick. (they claim, for a refund you have to cancel in advance) She had a direct flight from AC Airport in NJ to Orlando. The airlines canceled the flight due to weather. She spent the night in the airport. The airlines booked her on another flight the next day only it was to Ft. Lauderdale, then a connect to Orlando. It was at Ft. Lauderdale that she became ill and was hospitalized. They claim she was a no show, funny how she was there and the customer service rep called for the medics for her and now they say she is a no show. Very poor customer service, they are rude, and inconsiderate, with no compassion for anyone but themselves. I don”t care what the policy is, when you have extenuating circumstances allowances should be made. I will never use this airlines again, they have poor telephone techniques, the staff should all be taught proper phone etiquette, not to mention the policies need to be updated to work with those who become ill prior to the flight.
Francina Peal
Spirit Airlines continued to let us know that flight 954 out of Las Vegas was ON TIME as per their emails. The flight was scheduled to depart at 10:40. Spirit Airlines provided false communication by e- mail and text that the flight was on time up until departure time, when the flight was canceled at the airport. 1 agent attended to 300 angry customers. We waited 4 hours in the line and were only halfway to the 1 attending agent. No phone number or website address was provided to us to make arrangements for an alternative flight. We could not a. get another flight from spirit due to 1. our call being hung up on a phone number provided after a 4 hour wait. We called back and the phone was cut again. Therefore, we were unable to reschedule a flight. Passengers were told by Spirit that a new Spirit flight would need to be taken, however, this information proved to be false, as a few Spirit passengers (after a 4 hour wait) were told a different story and placed on additional flights. We received no service from Spirit, which purposely under-staffed both the telephone call center, and the airport. We then spent $1500 for an alternate flight with another airline. Later spirit employees repeatedly lied to us about gathering all our receipts and completely stopped communicating with us when we e-mailed the department of transportation. Spirit Airlines may be cheap but they are a fraudulent company. It was funny in a sad way that the 2 “support” people only were sharing their first names, and repeatedly lied about the reasons for the cancellation.
Stephnie Sgammato
Scandalous online setup that doesn’t work and have multiple methods to sneakily add in as many extra charges as they can. Spoke to customer service to get help and they lied and said their ticket price more than doubled as I was looking online at the real ticket price. ?? Three failed attempts to book online and two failed attempts to book through the phone- finally gave up and booked through a real airline … thanks United!
Tomas Stiller
Very disappointed. I have been flying Spirits very often. At the beginning of the year I flew into ecuador and te watches were stolen form my bag made a complain very disappointed and they send me back a check for the value of both watches in which I had received from I decided to give them another chance because could of Been an error. So on this occasion I flew back to ecuador last month and they loss my bag with all gifts and value stuff that I wear and took for families as my niece was been baptized. I took two bags, carry on and backpack. Full of stuff to gift it. Just on enag missing made all complains and protocols regarding procedures. After a month of sending all info I get a call that my bag was found and going to be delivery. As the delivery company drops off my bag I noticed it was not the my bag and not the weight. I could not fight it with the delivery service therefore k had to wait till Monday to call when they had sent an email letting spirit know about their confusion. Very disappointed during my conversation as they said all my stuff were there and by looking at it it was not. Very rude how they are treating the situation as clearly they don”t want to take responsibility for losing my bag taking another 30 days to return it and ignoring my receipts and pics of stuff taken. Now I have lost on my bad approximately $1, 750 on stuff on that one bag. The airline it”s cheap and unprofessional on handling their own error or mistakes on handling their employees or service on misplacing my bag. If anyone knows what it”s the best approach to have them, Spirit, pay me back on my missing stuff from my bag I will appreciated.in the picture below you see on the right my big bag of 40 lbs and on the left a carry on style kind of bag of 19 lbs. thank you again in advance. God bless
Suzie Spadafino
When I arrived at Baltimore airport, my bag was severely damaged. I filed a report with the airline employee at the airport and she assured me that to the matter would be resolved within 24 hours. I am an international tourist. I was left to travel with this damaged bag for the rest of my trip. This has caused a severe pain in my hand and shoulders. The report generated by the airline employee is “Bag damaged claim check [protected]” I seriously feel that the airline has failed to perform its basic duty towards an aggrieved customer. I feel, as a customer, my right to be heard has been violated.