Talk to very rude overbearing rep. I believe the name is Rianna. She cancelled my auction and cost me $300. Talked to Art, her manager and he claimed he would address the issue. She lied and did not handle our issue accordingly. Art said he would call me back at 3pm but failed to do so. They allowed the bidder to not purchase the unit and walk away with no consequence. Today we called and Rianna hung up on us several times and blocked calls to Art. We have been doing business with this company for a long time and thnis type of service is unacceptable. Storage Treasures does not take accountability for their errors and makes no attempt to make a situation right they made wrong. I will be sure to tell everyone I know, both facilities and bidders not to do business with this company.