SuperShuttle Complaint

I use Super Shuttle often. I made several bookings and made a mistake on the date I wanted to travel – I requested Super Shuttle from Tampa Airport on 08/08/2017. When I realized my mistake I wrote Super Shuttle and asked them to change. I did NOT receive a response. If you check your e-mail traffic you will find my e-mail requesting change. I called today asking why I did not receive a response and was rudely told by your employee that I should have called not e-mailed. I am asking for my US $28 refund credit back to my American Express card because I certainly e-mailed well before the booking for 08/08/2017 which was the WRONG date (my error) but I made an honest attempt to rectify. I have now had to rebook for the right date which is tomorrow 10 August, same flight information etc, but have had to pay another $28. As a long time user of Super Shuttle I expect better service than this. Thank you for a timely response. Ianthe Kate Veeder

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