The Bradford Exchange

The Bradford Exchange Complaint

Bradford Exchange sold a ring for $348. That is cheap and not even the quality of others I have purchased there for $99. I have purchased many items from them and even to keep my repeat business they are not willing to make an exchange or adjustment on this inferior merchandise I spoke to there customer service dept on 5/22/10 regarding the poor quality of this merchandise and since I was outside the 120 day return policy, I was refused. Then explaining that the ring was purchased for a wedding and just recently worn, that they should honor the exchange. The associate asked a supervisor and I was still refused an exchange. I have spent over $1000. On jewelry With this company and will not purchase from them nor recommend them to anyone else due to their customer service and strict and unfair exchange/return policy.

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