This complaint and/or review was posted on Skeptic Files on 01:08 am, April 17, 2019 (CST) and is a permanent record located at: https://www.skepticfiles.org/scam/the-cleaning-authority/.
The reviews & complaints posted about The Cleaning Authority was submitted by a member or guest on this website. Any and all opinions and information are published as is. Skeptic Files does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, Skeptic Files cannot be held liable for the complaints and reviews posted about The Cleaning Authority as per Section 230 of the Communications Decency Act.
Rebbeca Stoughton
Worst cleaning job I have ever seen!Floors where never washed!House was still dusty Just horrible Job all around!Booooo Cleaning authority highland park IL.You can’t treat people like this and take advantage of people because we can’t stay here why you clean.Why lie and say your going to clean my house?Then you do nothing but take our money!This is not fair!I don’t want to come home to a dirty house after paying you to clean!Owner should do something to improve his situation!No repeat customers for you!I will tell all my friends what a bad cleaning service you are!
Johnie Uscio
We had The Cleaning Authority for a couple of years…we fired them today. After many broken furnishings 9blinds broken, vases chipped, glasses dropped etc.) and girls who were allowed only a short amount of time (less than an hour) to clean our 2 story, 4 bed, 3 bath home. Last straw was when this past Friday a small porcelain figurine on the back of the stove was broken, the head snapped off and set back on top of the body. When the management were called here in Tucson we were told that the girls had said they didn’t do it. We were then asked if maybe we did it and forgot. It hadn’t been broken prior their cleaning but was after and it was OUR fault?
Elenor Armfield
Was so disappointed with the “promise” and the reality of their Service. First cleaning was to be a deep clean. Bed not made, handles of refrigerator not wiped, cushions on couch is disarray, and waste baskets not emptied. One of the major difficulties is the clean team didn”t understand English – but had not supervision. Can”t recommend them, and Brent the owner not responsive.
Annita Scroggs
This is why i quit working at the “cleaning authority:” they are very unprofessional and i am so sick of customers getting screwed over . They like to over charge customers and do not pay there employee”s what they are promised !!! It is truly disgusting to me and to be quite honest very unsanitary !!! If i were paying a company say $90 to clean my home and just because they didn”t want to refuse a job because of money and i found out the cleaners brought in roaches from another client”s home into mine there would be a law suit !!! And i know almost all of the amazing women and guy that have worked there butts off and love the customers and truley do a spectacular job to keep there clients satisfyied and have no other choice but to stay because money is so tight, this needs to be heard about !!! Anyone: if your boss said go into a dirty house with roaches or get fired…What would u do??
Lauren Golab
The Cleaning Authority staff has been stealing jewelry over the past 1 1/2 years. They have taken one piece at a time, so I did not see what was happening until I counted 5 “unaccounted” pieces. When I confronted the supervisor I was told it was too late to file a claim, no further action was taken though I did find that one cleaner was caught by another client with stolen jewelry on her. Also, inaccurate records of who actually cleaned my house and an unfiled previous complaint from me made me decide to cancel service and file this.
Regena Cyrnek
The Cleaning Authority on ISOM Road in San Antonio owned by Gary Lenard had been cleaning our home for the last year, bimonthly. I called after the last cleaning which was of extremely poor quality( in and out in less than 2 hours – bathrooms left unclean, floors sticky… and we had company coming so I recleaned myself) with a simple request, or so I thought. Could the office please notify me if the cleaning team members were going to be switched, so I could be prepared to assist them and also review the needs in our home. Another option I proposed was to send out a supervisor to check the team”s work if a switch out of maids was made. When I called about the poor clean, the office manager Ester was extremely rude and gave me a long list of her problems – high staff turnover, timelines to meet regarding homes being cleaned… and then was told during the call our fee was going up $10 a clean. We were already paying $127 a trip, always have the house ready for them to service and often tip the cleaners. I did not agree to a cost increase – I requested a callback from the owner three times and finally talked with him after a two week wait, when I insisted on holding on the phone for him. The next visit, the maids told me they could no longer clean our family room couch, or the 2 bathrooms. After responding in writing regarding the unexpected changes made, they cancelled services with us. Really – don”t use them to clean your home. Extremely poor leadership from the owner and office manager.
Stephani Missel
They pitched me their rotation. They came and said they cleaned… no they didn’t.Nothing was even dusted or mopped. I complained. They came back and still did a crappy job. Then they came back again and still did a crappy job. I canceled the cleaning and they sent me a bill for an incorrect amount. It took them two weeks to get my account straight… meanwhile, they reported me to a collection agency! They are awful! I hope no one else uses them. Their rotation is bull. They take no time to clean properly and take forever to address their complaints. They don’t do inspections of their so called cleaning ladies and obviously hire poor workers.
Kenya Bulgrin
Two women from the Cleaning Authority in Chattanooga, TN came to clean my house to the tune of $186 on December 18. The two bedrooms (out of four)they had been asked to clean had been completely cleared of any accumulated clutter; the bathroom countertops were cleared. They were not asked to change sheets on the beds. All they had to do was dust and vaccuum. One of my guest found a summer dress inadvertently kicked under the bed in the guest room – they had not completely vaccumed the two bedrooms they “cleaned.” The thought crossed my mind that after all the work I had done, there really wasn’t that much work left to do. But, my main concern was the main living area that consists of a kitchen, eating area, and living area. I was at work and my husband took the day off to be here with them. They were packing up and leaving as I arrived home. I stepped in the back door and one woman warned me of the “wet” floor. All I can figure is that the “wet” floor (hardwood in this room, carpet elsewhere)was a spot next to the door for show. I was standing on a throw rug. If the floor was wet, why was a throw rug on it? Upon closer inspection, this room had not been cleaned. I picked up a cotton rug that is underneath the overhang of our kitchen island. We feed our dogs on rugs at either end of the island underneath the overhang. I shook about a quarter cup of dried dog food bits out of one cotton rug. I picked up another rug and shook it, dirt fell out on th floor. I looked at the floor – it hadn’t been cleaned – that was obvious. Further, there is a small, freestanding cherry corner shelf in the same room. Yes, there were some “dust catchers” on the shelves – not clutter. This corner shelf hadn’t been touched and was covered by a layer of dust. My husband said they just didn’t have time to finish befor their time ran out. Those two women were just too incredibly slow and did such a poor cleaning job, we didn’t have time to deal with the mess before our guests arrived. I would and am warning everyone about this outfit. I will be filing a complaint with our local BBB and on Angie’s list warning people about The Cleaning Authority. What happened to us amounts to theft.