The Ritz-Carlton Hotel Company

The Ritz-Carlton Hotel Company Complaint

Dear Friends: So let me tell you a story, My wife Miriam when she turned 50 decided to do her Executive MBA, while studying very hard every day she cam a cross during her courses and study the Hyatt Regency way of Customer Service and Care, since then her dream was to spend a long weekend ( $3, 100.00 total Bill) at one of your facilities, we are a middle class working family, so for her 56 year Birthday I took her to the Hyatt in Tucson Dove Mountain, in general our experience was normal nothing special, a couple of times we found our room not clean and in order (got pictures) the way it supposed to be for $600.00 plus a day room, the pool side service restaurant was terrible, they took a long time to serve and get our check, the food Fruit Plate Berries where soft and old (have pictures to show you), after being there for 4 nights, we asked for an hour delay check out, so we can have breakfast at your hotel, they refused to give us this extra hour (customer Service ?) so, I did not wanted to complaint to the manager, because obviously he is not on top of things… but, did not want to let this go so easily, to protect the next couple who will celebrate a B-Day and spend over $3, 000.00 to have a first class experience and disappointed, of course not all was bad, but, it all supposed to be great at the Hyatt Ritz Carlton, where Executive MBA study there way of Customer Service.. all the Best To you, Your Friend, Avi Kotkowski We where in Tucson from Feb 1-4

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