The RoomStore

The RoomStore Review

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Reclining sofa and couch were purchased in September 2010. The fully paid for furniture was delivered October 1, 2010. I called for repair of a seam on the underside of the reclining couch which was causing the filling material to spill from the inderside of the recliner. A technician was dispatched after a 7 day wait on Nov 16, 2010 he told me that he couldn”t repair the tear and that the entire left section of my couch would have to be replaced. That would take 4-6 weeks. I was unhappy with the time frame and told him that in 4-6 weeks I could have the couch replaced. The technician assured me that I would be happy with the repair and that this was the first line response, if I was not satisfied after the repair I could speak to customer service for a replacement. Today 1/6/2010 I called to find out when I could expect the repair and was told 3-4 months…the part was being manufactured overseas and it takes that long. WHAT???? If the roomstore cannot make good on it”s repairs it should outright replace the merchandise. The sofa is still onsale at less cost than what I paid for it as “overstock” but they won”t give me one. I was told today by an “agent” that a supervisor wouldn”t call me today, probably not tomorrow either, in fact she didn”t know when someone would address my issue, but she was sure that I would not get a new couch. I am appalled by this level of customer service and I will NEVER shop for furniture again from this store. If products bought by Americans were made in America we would have less problems with shipping time and perhaps would have more pride in our merchandise. I”ve filed a complaint with the BBB and written a letter to anyone with an email address at the roomstore. All I want is what I paid for. They have my money, they need to make the purchase right and fix the couch before it”s warranty period or regular product lifetime expire!!! Horrible customer service. The motto is “ROOMSTORE WE DON”T CUT CORNERS…WE CUT PRICES!” It should be “As soon as you pay us and accept delivery…you are screwed”

Read 7 Slimvance Customer Review and Complaints

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