Toms Complaint

Absolutely shocking customer service. The straps on a pair of sandals I bought started ripping after I had worn the shoes three times. I asked for a refund. The company agreed that there was a design fault. Instead of giving me the refund I asked to they sent a second pair of sandals out to me. I had to organise for them to be returned. I asked for a refund again. They gave me store credit. I asked for a refund again. Finally, they organised to pay for a refund and assured it would be there in 3-4 working days. It has been 15 working days. When I contacted them they told me to go to my bank and query with the bank why the refund had not come through. I cannot believe the amount of trouble they are making for me to get a refund on a faulty product. This is completely unacceptable. Absolutely shocking disregard for their customers. I am never buying anything from them again and will strongly advise my friends to do the same.

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