TutorVista

TutorVista Complaint

Billing Issue my 17 year daughter asked for permission to purchase 19.99 tutoring for a week on 12/21/2010 from this site. I called to cancel, today 12/28/2010 with in the week exactly. I was told by their customer service rep that, I only had a week to cancel I told him that today was the last day, I was then informed that because they had already charge me $99.99 for the month, which by the way is a day early they are refusing to refund my money, satiating a non refund policy! I did insist that I was canceling within the allotted time! The customer service rep, offered me 4 months of continual access instead of a refund. I insisted that I was still within the cancellation period of a week the 7days before they were supposed to charge me! Therefore their no refund policy did not apply simply because they charge me early!, their actions are illegal, this is plain and simple fraud!!! I would like your assistance, to shut down their site

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TutorVista Complaint

Billing Issue my 17 year daughter asked for permission to purchase 19.99 tutoring for a week on 12/21/2010 from this site. I called to

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