They shipped two plants to me one of which was dead upon receipt. I called and told them and was told to plant it and see if it comes back. I was told that i would get a replacement if it didn’t come back. I contacted them again and told them the plant was absolutely dead and i wanted a replacement. I was told to fill out the replacement application. The first thing i noted was that applications were only accepted from September1 to October 15th 2012 ( it is now May). As I continued, I found that even if they choose to accept the application I would have to send a minimum of $20.00 to have a replacement plant sent. This is even though I bought the plants with a no shipping cost promotion. I didn’t read the other complaints before I purchased from TYTY but now after readiing these posts i can only say that my opinion is that they are not a business i would purchase from again and i would advise others to not purchase from them.