They don”t honor their own policies and it”s terrible. Their website clearly states that if your booking is canceled within 24 hours, you won”t pay any extra fees and will easily be refunded. It”s not true. Don”t believe what they say. I did exactly the same thing – for one important reason I had to cancel my booking in Italy, I did it within 24 hours and was absolutely sure there would be no problem. However, they didn”t do anything at all and I called them to find out what was going on. They said they refuse to refund, but along with that provided no obvious reasons. I am out of money because of them. They are total scammers, you should stay away.