Vayama

Trip Advisor recommended this travel agency which is a travel company that takes your money and then with crook tricks avoids any responsibilities for providing value for money or service. Example: I booked and paid for a flight considerable cheaper than other offers. One day before the flight I received a message from Vayama that their quote was wrong, too low with the company not responsible for this mistake. I could cancel the flight or accept the new price (twice as high). I did accept the increased fare (much higher than other previous offers) as I had an important appoint on the arranged date and could not arrive later. Later, when I had to change the date of the return flight, Vayama charged me almost the price of a new ticket which I did not accept and bought a new cheaper single return flight with the same airline. When asked a restitution from Vayama as I cancelled the flight ample in time before my departure, Vayama refused to give me any restitution. Please, avoid these crooks called Vayama and shame on Trip Advisor as well for recommending this company!

This is the first time I’ve used Vayama for a flight overseas to the Philippines. I originally went with them because the price of the tickets was a little cheaper. Had I known the issues they would cause I would have run immediately. First off they change my flight twice, and getting on contact with them is a pain in the #. The last time I spoke with them I was waiting for 45 minutes on the phone. They originally change my flight time, then suddenly a “minor change” was made to my flight leaving out of Las Vegas to now suddenly leaving out of Los Angeles two weeks about before my scheduled flight. I told the Indian man on the other end, who had no concept of why this wasn’t good that I needed a flight out of Vegas. He had me on line for another 5 minutes to tell me “sorry no flights out of Vegas to California until the 17th of January. Apparently no plane will ever leave Las Vegas to go to California within a month. I finally gave up and ended up having to buy a ticket to Los Angeles the night before my flight since it’s too early in the morning to drive to. So all in all, I had to spend an additional $113 for something they screwed me over with and all they could say was”no, there is no other flight”. I couldn’t even change airlines or anything. I will NEVER use Vayama again. On that note I had two flights scheduled with them and both flights have been changed 3 times since. I’ll also include that a 13 hour layover in San Francisco is ridiculous. They picked the absolute worst times for me. On my return flight I leave out of Manila at midnight. By far the worst company I’ve ever dealt with on customer service.

They deserve -5 stars. They dont deserve to be a business. The way they run their business is just counter intuitive, unethical, and shady. Basically I had bought a ticket from them and literally an hour or so later I had to cancel it. BUT lo and behold, I didn”t cancel quick enough and I still have to pay the 90 dollar fee to cancel. It has to do with the time differences because I ordered it while in another country. So in the end they said I didn”t make the window in getting a full refund. So that sucked. But in the end they said they would refund it with the 90 dollar fee on top. And I said ok fine. Month later I never get a refund. I call them and they said I have to verify an email regarding the refund to actually get a refund! I dont recall the representative telling me to answer an email. When I called to get a refund I expect it to be done. I don”t want to answer an email regarding something I just called about! I don”t know any other airline or airline agency that does this. Its redundant and stupid. Its like you calling to order a pizza and you have to verify an email from the pizza company to send you a pizza. Obviously if I called, I want the freaking pizza! vayama listen to this because you guys are idiots! So since I didn”t respond to their little email, I now have to pay an extra 25 dollars for a no show fee for the airlines because they never actually canceled anything. I called them three times. The second call they told me the manager would call me back in an hour and he never called. So good job vayama. Then we called back for the third time. Finally we got to talk to the manager. They said they will check the recording to see if the rep told me that I have to check my email. So it could”ve been an easy mistake on my part. But honestly, the whole verify email thing is ridiculous. Especially for me because when I ordered this ticket it was overseas and my internet access was very limited. So when I made the call, I expected everything shouldve been done right there and then. Usually when I call airlines directly they do things right away. None of this Email verification crap. Think about it vayama. Think! Emails are dangerous. What if they went to spam?? So LISTEN to your customers. Obviously you guys have some issues with your business because of all the negative feedback. You guys need to improve your rules and improve your customer service because you guys seriously suck. WARNING FOR ANYONE OUT THERE. BE CAUTIOUS WITH VAYAMA! THEY JUST WANT YOUR MONEY. THEY DONT CARE ABOUT YOU OR YOUR SATISFACTION! DONT LET THE CHEAP PRICES FOOL YOU! YOU WILL PAY THE CONSEQUENCES IF YOU NEED ANY ACTUAL HELP!

Terribe customer service! They kill you with conflicting stories, agents and dates – every time I called they had a new story as to why there was a delay to processing my refund. I had emergency surgery, rebooked the trip with vayama and still have not received my refund 5 months later. They tell me it is bring process, give me a confirmation number and 2 months later send an email saying the letter from my dr. Is illegible and the refund was denied. This is after confirming several times that the letter was received, refund was approved and I just needed to be patient. The hope is that they will be so frustrating that you give up on the refund is what I think. They stink.

Vayama has the worst customer service ever – this is the third time I have called them. Twice they couldn’t hear me even though my phone line was fine both times (called from 2 different places as well). Then in addition, I asked them to tell me how much they charged my credit card because the bill showed a larger charge and even though I gave them my name, my trip id # and ticket #- 2 of those directly from the ticket confirmation they provided, they were unable to help me. They have nobody who is an expert there – if you get someone that can’t answer your question, then you are screwed and they want you to then email them and wait 24 hours for a simple answer such as ‘what did you bill my credit card’. Most frustrating experience ever!