Purchased a wooden dining table and chair set. Looked lovely. Solid wood. Delivered from the central warehouse intact and set up for me. No issues. 8 days later sat on the chair and leaned back and the entire backing BROKE OFF. Called the main vhive complaints centre but they claimed that my chair was considered “cash and carry” hence only has 7 day warranty. Refused to replace it or compensate. Claimed that i mishandled their chair hence it broke due to my own fault. Refused to budge any further and hung up on me. Solid wooden chair breaking by just sitting on it?? What rubbish quality and they refuse to take responsibility for it.
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This complaint and/or review was posted on Skeptic Files on 08:23 am, April 26, 2019 (CST) and is a permanent record located at: https://www.skepticfiles.org/scam/vhive-singapore/.
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Yevette Havier
The most horrible experience I have had with Vhive. Purchased 4 items fro Vhive in April 2019 . In 3 months one of the items – show cabinet starts tearing apart. Called up and followed up with the Customer Service – but was nightmare . No help at all – rather they were not ready to listen to anything . PLEASE TAKE MY ADVICE AND DO OT BUY ANYTHING FROM VHIVE
Shaunta Kimbrel
same like folks here, i registered to ensure i make my complaints heard. i bought over 9 pieces of cabinets (about $2k) from their thomson branch in mar and may 2012. In jun 2012 one door fell off from one of them, i went to the shop showed them the images and they agreed to come down to check, didnt turn up, called again, they agreed to fix it without checking. They fixed it. In july another door fell off, this time from a high cabinet, it is now an immediate safety issue, as this hight could cause considerable injury to my family member with several kids. Until today they have not fix it due to unavailable stock. I have requested to speak to the director, and have invited them to come down to take a look by themself in my emails and telephone calls. But to no avail. I noticed the side panels of all this cabinets could not hold the hinges and the weight of the door, the side panel material just broke off. the screws that was used are too shallow. I would like to have a refund either that they recheck and resecure all the doors of the cabinets. Do i have a case for small claims tribunal? How can i report to the right authority that this product is potentially unsafe for the consumers, how can i bring this awareness to the organizations that awarded them those names ?