Vida Vacations Blames Members for Believing Lying Sales Reps.!! Unfortunately the saga with Vida vacation goes on another day.We are trying to resolve this offline but Vida insists that they are within there legal rights to support a process that trains sales reps to present benefits such as rental, resale and now there latest scam is presenting their Private Residence Club as deeded property, another lie. It is still right to use, you “own nothing”, it”s still a lease agreement. Vida contends that they are absolutely within legal bounds to train their sales teams to misrepresent their product and if the victims of this misrepresentation don”t realize it after a usually 6 hr presentation Vida is not responsible. They essentially are saying “hey, it”s not our fault you were stupid enough to believe our sales team”. Surely this post will be followed by a standard copy/paste comment from Karen Rose stating how they what to work with us so we can enjoy the benefits of our agreement, not the benefits vida presented to me the day I bought. These comments reach a relatively small number of people, if your are a victim of this scam please spread the word to help others avoid the Vida Cirque-us.We will be expanding the range of our message please join us in bringing awareness to this absurd business practice.
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This complaint and/or review was posted on Skeptic Files on 01:22 am, June 27, 2017 (CST) and is a permanent record located at: https://www.skepticfiles.org/scam/vida-vacations/.
The reviews & complaints posted about Vida Vacations was submitted by a member or guest on this website. Any and all opinions and information are published as is. Skeptic Files does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, Skeptic Files cannot be held liable for the complaints and reviews posted about Vida Vacations as per Section 230 of the Communications Decency Act.
Kenton Manthey
When vacationing in May 2018 at the Grand Lux in Neuvo Vallarta, my mother and I attended a pitch so we can get various discounts through the stay. Well to my dismay, I was scammed out of $7, 000 in that very meeting. Several sale representatives came to the table offering deals starting at $40K and went as low as $7000. I was told me that through one of their 300K+ partner hotels and resorts we could stay in a studio for $49 and $299 for an entire week, anywhere in the entire world. They also said you can book single hotel stays if desired for 60% off of regular retail rates. This second agent asked me what kind of a booker I was and I responded a last second one. So the arrangement I ended up with was 200 adventure weeks, 200 diamond weeks and 10 weeks of Vida weeks. This was after I agreed to put everything on a bank of america credit card. The Vida weeks is the only thing they were upfront about the costs (although I haven’t used any weeks yet). I gave them 5 very specific scenarios of potential trips that I would want to do to include other family members, on selected dates, in specific parts of the world. Their answers were yes, yes, yes it can be done. Over over a month goes by after signing up and I didn’t receive any literature in the mail so after 3 phones calls they were finally able to find me in the system and told me my login for the Destinos Unlimited website where you book these hoel or week long stays. The first time I went to site was to book a hotel. I learned that a) the prices were the same as other travel sites + you had to buy that rate using vida dollars b) the booking actually was made via expedia b/c the hotel told us. That was my first clue we’ve been scammed. I made a call to Vida Vacations to express what I was told vs what was reality on the website. They told me that someone would call me back from Destinos b/c they weren’t familiar with their website.I also was shorted $1000 vida dollars and took about 4 months for full resolution on that. On all of my calls to Vida I expressed to them my huge dissatisfaction on the hotel rates they were advertising and that I could get cheaper in some cases on another booking sites and without using vida dollars. As the weeks progress and I finally speak to an agent at Destinos and asked how do I book the adventure + diamond weeks. These said vacation weeks limited to the very small selection of “deals” that are posted on their site and in no way shape or form are $49 and $299. They are much more expensive than promised, they are not customizable, they are not at all what was promised to me and you sure as hell can’t plan any of the five scenarios that I specifically asked them at the sales table. And for these reasons I’m another victim. I told this representative Humberto that I ve been chatting with over the past few months that I want to get all of my money back which they keep denying. They have offered 10% or $700 which I haven’t accepted due to wanting to take legal action. We moved across country so haven’t had a chance to pick this up, but I am back on the case and ready to take action. I am looking for anyone that has been scammed by Vida Vacations to join me in a legal battle that can help us get our money back. Join me and many others in a class action. Email me today. Stephanie Adili adili at me dot com
Ester Ivancic
Vida Vacations in Cahoots with Rental Brokers My friend and I bought last year in Cancun, plain and simple we got screwed! We kept saying no, no, no. We already had a program at Palladium and were still paying on it. They were relentless, kept going on and on about a guaranteed rental program. Eventually they put us on the phone with one of brokers from a list they have, we spoke to a person at Global Golf and they assured us of the huge rental demand for Mayan weeks, he said we would have a check within the first three weeks of Jan. 2014. Then he went on to assure us that they would have absolutely no trouble selling our Palladium program. Because of these assurances we decided to go ahead and spend $13, 500, this was the price after the phony credit they gave us for our Palladium program and rental credit. Another part of the deception was the opening price was $50, 000, turns out this was an inflated price. The scam is they discounted the price and gave us rental credit, giving the false impression that there is a huge demand for rental weeks (this really helped convince us) then they gave equity credit for the Palladium, there were some other credits which we can”t remember but in the end we paid $13, 500. I repeat we would have kept saying no, but having an “independent broker” begging us for weeks he so desperately needed was the tipping point for us. When we got back to our room and the broker called us anxious to sign us up which made us feel like there was a genuine need for rental weeks and we signed up. We have tried to settle this offline but the Mayan refuses because we have decided to use a third party. After what they did to us can anyone blame us. They are masters of deception and we need someone who has more knowledge of the situation. BTW there is nothing in the contract that states we cannot retain assistance. They rely on the contract when we complain about the bogus rental/resale scam, they say you shouldn”t have bought for rental/resale even though they put us on the phone with a broker…astonishing. We understand that if we take it upon ourselves and seek out rental brokers and get no results that”s our fault. But the Mayan colludes with brokers as we mentioned then they stand there with their hands up saying they have no responsibility here. We have the absolute legal right to seek assistance, they are accustomed to taking advantage of unsuspecting consumers and we are just trying to level the playing field and get someone who know what they”re talking about. We will continue to spread our story until this situation is resolved. Deb & Sara
Kiana Broner
When vacationing in May 2018 at the Grand Lux in Neuvo Vallarta, my mother and I attended a pitch so we can get various discounts through the stay. Well to my dismay, I was scammed out of $7, 000 in that very meeting. Several sale representatives came to the table offering deals starting at $40K and went as low as $7000. I was told me that through one of their 300K+ partner hotels and resorts we could stay in a studio for $49 and $299 for an entire week, anywhere in the entire world. They also said you can book single hotel stays if desired for 60% off of regular retail rates. This second agent asked me what kind of a booker I was and I responded a last second one. So the arrangement I ended up with was 200 adventure weeks, 200 diamond weeks and 10 weeks of Vida weeks. This was after I agreed to put everything on a bank of america credit card. The Vida weeks is the only thing they were upfront about the costs (although I haven’t used any weeks yet). I gave them 5 very specific scenarios of potential trips that I would want to do to include other family members, on selected dates, in specific parts of the world. Their answers were yes, yes, yes it can be done. Over over a month goes by after signing up and I didn’t receive any literature in the mail so after 3 phones calls they were finally able to find me in the system and told me my login for the Destinos Unlimited website where you book these hoel or week long stays. The first time I went to site was to book a hotel. I learned that a) the prices were the same as other travel sites + you had to buy that rate using vida dollars b) the booking actually was made via expedia b/c the hotel told us. That was my first clue we’ve been scammed. I made a call to Vida Vacations to express what I was told vs what was reality on the website. They told me that someone would call me back from Destinos b/c they weren’t familiar with their website.I also was shorted $1000 vida dollars and took about 4 months for full resolution on that. On all of my calls to Vida I expressed to them my huge dissatisfaction on the hotel rates they were advertising and that I could get cheaper in some cases on another booking sites and without using vida dollars. As the weeks progress and I finally speak to an agent at Destinos and asked how do I book the adventure + diamond weeks. These said vacation weeks limited to the very small selection of “deals” that are posted on their site and in no way shape or form are $49 and $299. They are much more expensive than promised, they are not customizable, they are not at all what was promised to me and you sure as hell can’t plan any of the five scenarios that I specifically asked them at the sales table. And for these reasons I’m another victim. I told this representative Humberto that I ve been chatting with over the past few months that I want to get all of my money back which they keep denying. They have offered 10% or $700 which I haven’t accepted due to wanting to take legal action. We moved across country so haven’t had a chance to pick this up, but I am back on the case and ready to take action. I am looking for anyone that has been scammed by Vida Vacations to join me in a legal battle that can help us get our money back. Join me and many others in a class action. Email me today. Stephanie Adili adili at me dot com
Reyes Laclair
We”re back…sorry to bother you all with our sad story but we won”t let Vida do what they did and just say …too bad, so sad. The bottom-line here is we kept saying no. Then they put us on the phone with a Rental Broker from a list they provide who proceeds to tell us he has tons people waiting to rent the type of unit they we”re trying to sell us (how convenient) …the broker literally begged us to buy so we could list weeks with them. He also guaranteed to resell our other timeshare. We believed and trusted what we were hearing based on the magnitude of the project, we couldn”t imagine whoever built it would allow such deception. We were wrong! Yes we know we are way past the 5 days. That”s the beauty of their scam…you don”t realize until it too late. What”s even better Ownership/Corporate Mgmt backs up the pitch. I almost forgot, after a year of not renting any weeks or reselling our other timeshare the broker who we listed with had the nerve to call us and ask for more money…this really happened!! They said “oh…you don”t have our premium plan if you really want it taken care of give us another $150”. We didn”t find this broker on our own, as I said they were working hand-in-hand with Vida sales. I am I the only one this has happened to? I doubt it! Deb & Sara
Sharmaine Ducotey
We purchased in October of 2017 and used our membership in March of 2018. I already did not feel good about what we purchased, but imagine showing up at the resort only to be told “that’s not what you signed up for”. We were informed we did not purchase what we thought we had purchased – the Grand Mayan. We were put in the Grand Mayan for this “one time only” first use. You see…when you visit their resorts, you have “classes of customers”. Lower class (Mayan Palace, The Bliss, etc) cannot participate in the things the Upper Class (Grand Mayan, Grand Bliss, Lux, etc) can do – but they are very sneaky when selling this to you. They tell you all about the upper class stuff, then sell you the lower class package and don’t state that you can’t do any of what they just showed you. On our first visit, we were again made to sit through a sales presentation that was pitched to us as an “update on your properties” for hours and hours. This was no update, it was another sales pitch. The horrid sales people kindly let us know that we didn’t buy what we originally thought but that we could cancel the contract if we “upgraded” purchased a new contract. After hours and hours, again, to get out of there, we signed (stupid I know!). You see…this company preys on people like us who have a very hard time saying no to the sales lady who went on and on about her 2 boys with no dad. I sent a letter within the 5 days cancelling the new contract, but instead of cancelling the whole thing, Vida wants to put us back into the old contract. That is not how it works. The old contract was cancelled when the new contract was put in place. We signed a new finance contract and paid a new down payment. I still have the credit card bill from the old contract. I was told that they would cancel the new contract “only if I removed any and all negative reviews of the resort” but that I had to honor the old contract. This is what they do to anyone wanting out of their contract and this is how they try to keep a 4* rating. I initially agreed to remove the negative reviews, but only if my entire contract (new and old) is cancelled. Another thing they sell you on is Vida Dollars. Theses are a joke – they are virtually worthless. You can find better hotel deals searching online on your own. They really push the vida dollars making you think you are getting dollar for dollar savings when you actually only get to use about 10% on the dollar. We have met many people who have had the same experience. Please don’t get sucked in like we did.
Margarito Savka
Vida Vacations in Cahoots with Rental Brokers My friend and I bought last year in Cancun, plain and simple we got screwed! We kept saying no, no, no. We already had a program at Palladium and were still paying on it. They were relentless, kept going on and on about a guaranteed rental program. Eventually they put us on the phone with one of brokers from a list they have, we spoke to a person at Global Golf and they assured us of the huge rental demand for Mayan weeks, he said we would have a check within the first three weeks of Jan. 2014. Then he went on to assure us that they would have absolutely no trouble selling our Palladium program. Because of these assurances we decided to go ahead and spend $13, 500, this was the price after the phony credit they gave us for our Palladium program and rental credit. Another part of the deception was the opening price was $50, 000, turns out this was an inflated price. The scam is they discounted the price and gave us rental credit, giving the false impression that there is a huge demand for rental weeks (this really helped convince us) then they gave equity credit for the Palladium, there were some other credits which we can”t remember but in the end we paid $13, 500. I repeat we would have kept saying no, but having an “independent broker” begging us for weeks he so desperately needed was the tipping point for us. When we got back to our room and the broker called us anxious to sign us up which made us feel like there was a genuine need for rental weeks and we signed up. We have tried to settle this offline but the Mayan refuses because we have decided to use a third party. After what they did to us can anyone blame us. They are masters of deception and we need someone who has more knowledge of the situation. BTW there is nothing in the contract that states we cannot retain assistance. They rely on the contract when we complain about the bogus rental/resale scam, they say you shouldn”t have bought for rental/resale even though they put us on the phone with a broker…astonishing. We understand that if we take it upon ourselves and seek out rental brokers and get no results that”s our fault. But the Mayan colludes with brokers as we mentioned then they stand there with their hands up saying they have no responsibility here. We have the absolute legal right to seek assistance, they are accustomed to taking advantage of unsuspecting consumers and we are just trying to level the playing field and get someone who know what they”re talking about. We will continue to spread our story until this situation is resolved. Deb & Sara