Purchased tickets for the wrong date by accident and tried to get vividseats to reissue immediately after the purchase but they refused. Appeals were also denied so we finally decided to go ahead and attend the concert anyway. They refused to send us the tickets at this point or give us the money back. In the end they kept our money and the tickets. Vividseats is a rip-off… Buyer beware
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This complaint and/or review was posted on Skeptic Files on 00:35 am, September 26, 2019 (CST) and is a permanent record located at: https://www.skepticfiles.org/scam/vivid-seats/.
The reviews & complaints posted about Vivid Seats was submitted by a member or guest on this website. Any and all opinions and information are published as is. Skeptic Files does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, Skeptic Files cannot be held liable for the complaints and reviews posted about Vivid Seats as per Section 230 of the Communications Decency Act.
Delphia Tabbaa
Vivid Seats Ltd sold a pair of tickets for me, the buyer is: J. M.C. the tickets are for a concert with Toby Keith on August 6, 2010 at Shoreline Amphitheater in California. The price was $160.00, less the commission of 10% I am owed $144.00. There website say’s, “Once the buyer has received the tickets you will be paid within 7 business days via PayPal.” The tickets were sold the week of June 6, 2010. After several phone calls to Vivid Seats Ltd inquiring about where is my money, they finally claim that the money was issued to PayPal using my email address ([protected]@cs.com)and PayPal is holding the funds until I claim it rather than Vivid issuing me a check directly. I have never dealt with PayPal before so I called them today and spoke with John, who said since I do not have an account with PayPal it would not be good business practice for anyone to issue money to PayPal for an account that does not exist. John checked the records using my email address and agreed that I have never used or have an account with PayPal and that there is no way of him checking Vivid’s account since I am a third party. Vivid’s website says checks will be issued to sellers by PayPal. I want my money, Vivid has refused to issue me a check saying it was issued to PayPal and they will send me a check. PayPay suggested calling the Better BusinessBureau which I have done. WHAT TO DO – next time use www.STUBHUB.com they pay the sellers in a reasonable amount of time.
Celia Heaberlin
Ticket order [protected] purchased on Aug 31st was never transferred to me. My purchase was a 4:00 Sept 1st baseball NYY vs Det in NY. I live in NJ was supposed to receive xfer email within 24hrs. I call Vivid 3x on Sat. Did not get xfer email till 3:24pm on Sat. Could not attend game and they refuse me a refund. Screen shots below show initial receipt of purchase confirmation and the actual time they sent me the tickets. Horrible customer service experience was lied to by 2 reps, spent a cumulative time frame of 3hrs trying to get my tickets. To top it off today i had a SR Customer Care rep tell me it”s not their concern about my travel arrangements. As long as they sent the tickets No matter if I would be late for the game, or if it didnt meet either their 24hr turnaround time or 1hr before the event time frame that they advertise I got the tickets and should have went to the game. Somebody tell me who pays gas, tolls, and travels to an event with no tickets in their hand that they purchased. I want a full refund for my 3 tickets or comp tickets to another game. I was totally refused my request and will never purchase from Vivid again and I”m looking into corporate complaints.
Keith Boruvka
This was my first experience using Vivid Seats and my absolute last time. I have never been more frustrated by a customer service “team.” Let me start by saying, I purchased tickets on Thursday, September 27th to be overnighted to my mom’s house and arrive on Friday, September 28th. Vivid Seats specifically says on their website and via text “All tickets are guaranteed to be delivered in time for your event, and you will receive a tracking number via email once the order has shipped.” I checked the UPS tracking number on Friday around 11:00am and no update was given. It wasn’t until I checked around 1:00pm that it said “delivery attempted at 9:24am.” No email, no phone call, no text, nothing. UPS ALWAYS leaves a note saying they attempted delivery. Nothing. So, I call UPS Customer Service to track down the package. I’m told they have no idea where the package is!!! I arrive in town and go to the UPS Customer Center to speak with someone directly. They take my phone number and let me know they will call if they find it during unloading trucks. I called Vivid Seats Customer to explain the situation. After explaining myself 10 times to 10 different people, I am offered zero help. The event was today, Saturday, September 29th. I was beyond frustrated at the lack of customer service. Each “agent” acted like a robot and kept saying “I’m looking into this for you.” I told them that UPS lost my package which is exactly what happened. I received a call this morning from a UPS representative saying my package was accidentally shipped an HOUR AND A HALF AWAY and was on a 50 foot trailer sitting, waiting to be unloaded on Monday. I call Vivid Seats, again. I ask for the tickets to be reissued and sent via email. They tell me this isn’t possible and that I will not be receiving a refund. I was hung up on once by a man. I get through to a “senior customer service representative” who ended up arguing with me over the whole situation. Do not use Vivid Seats. The “agents” are real people but trained to be robots. They were no help in resolving my issue. You better believe I will be pursuing legal action to get my money back. The combination of Vivid Seats customer service and UPS losing my package (of tickets) pushed me over the edge. THEN, to say that a reissue of the tickets sent to my email was not possible and that I would NOT be receiving a refund brought me here to writing this review. I went ahead and purchased more tickets so that I could take my family to this event today. I used a different provider for the tickets. I always give people the benefit of the doubt. After frantically attempting to figure out this dilemma, I feel the need to share my experience and warn others away from this “company.” There are NUMEROUS similar reviews on all websites regarding Vivid Seats. They sent me an email each time I called asking to complete a customer satisfaction survey. At the end it states, “you are acknowledging that we may edit your review or choose not to post to our website.” There you have it. No business would ever let the customers know that they will edit the reviews they receive. I hope you have read this review and hear my plead to not use this “business.”
Sadie Bascom
VividSeats sold me tickets that were hacked from their system and resold without my knowledge. The tickets were neither secured or protected for the customer. I was told that they can not do nothing about the hacking of the tickets and that it was my fault. They would not issue a refund even though I did not have the hard copy of the tickets. I was ripped off by VividSeats to the tune of over $1, 000.00.
Wendolyn Rougier
To whom this concerns, I finally was excited to take my disabled boss to see the Eagles..! I purchased the tickets the first hour the tickets went on sale..! Could of chose any source to buy tickets from..! I picked Vivid Seats thinking they were reputable. Well, to my surprise when I thought I was purchasing 470$ a piece for two tickets, which cost me 1210.84 I was shocked but thought, ” hey its the Eagles”, Once in a lifetime Especially for my disabled boss and friend, as this was her dream! Well, when I finally printed the tickets out, the day of the concert, and I see they are only 225.94 a ticket? I went, what? Why did I pay 1210.84 ? Called, after realizing the tickets said Ticketmaster? Confused again, till the Ticketmaster guy explained, after trying to get ahold of Vivid seats and couldn”t get through or talk to a person.? Again frustrated and disappointed..I literally got scammed..! I shouldn”t of had to pay so much and want to know why? I feel, if this is how Vivid Seats work, people need to know..! I thought I was paying a high price because of getting good seats… Why on the first day of concert tickets going on sale, I am ” I guess” buying someone else”s tickets? What a scam..! I need Please an explanation and it would be nice to be refunded some money back? I am not a rich person, but am willing to surprise my disabled boss with what I thought 470$ tickets, which is a lot of money for me..! I am sad this is how businesses work.. I will be deleting my Vivid Seats app and never to buy from them again.. Lesson learned… Thanks for reading.. Katie L Vogel