vPost

vPost Review

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So Vpost moved their US warehouse address and I saw an article from ‘yuanli’ stating the new address along with Suite SG-[protected] which is wrong as I should have used my own suite number which remained unchanged. My package was delivered to SG-[protected] on 11 Sep after which I informed vPost of the wrong address and my correct Suite number. On the same day one of the officers on the Chat confirmed that it had been received and asked me to send a copy of the invoice showing the wrong suite (which I did). Next reply was 1 week later on 17 Sep saying usually they are unable to move parcels due to security reasons and requested me to pay $10 admin fee to do so. I replied saying ok to proceed. Another week later and I have yet to receive any reply and my parcel remains languishing in the wrong suite. Another officer on chat said he would raise an urgent invoice to get it transferred but to-date I still have not received any notification. So its been 2 weeks and counting just to move a parcel from one suite to another…

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  1. Aldo Macrae
    June 16, 2020
  2. Tamar Papadakis
    June 16, 2020
  3. Thuy Nakamoto
    June 16, 2020

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