Wen Hair Care

This company is a sham!! First of all i thought it would be a nice gift to give my sister for Christmas. There is a hidden membership that i did not see on the website when i ordered. I recieved a second box after i called to complain and let them know that my sister was not satisfied with the product because it made her hair greesy and fall out. They charged my account, and i called to cancel, they said they would send me a return postage and credit my account, i only recieved partial credit, but never recieved the postage to send it back. Then last month i recieved a third box, and i got fed up and called to speak with a supervisor, was not sent to a supervisor, instead the guy i spoke with said he had canceld my account, and would send a postage sheet, and once they recived the tracking number they would re credit my account. If i send this box back and do not get credited, i am thinking about submitting to the better buisiness burea, and filing a fraud claim…Fair warning to anyone wanting this product, do not order it!!!

They just help their self to my Bank Account. Took whatever amount they wanted without my approval. I call this Theft beware do not make the mistake I did. I called their Customer Service number and the lady I spoke with said I”m sorry but we can offer you a 20 percent discount. REALLY what part do you people understand I want the money you basically stolen from my bank account. She kept rattling of we can do this we can do that come on hush and tell me who I need to speak with to handle your theft. Well guess what according to her there wasn”t anyone to help me. So I go back on line log on to their web site and there it is my banking information so I was great I will just take it out then my information won”t be stored WRONG ANSWER you can”t delete payment information only add well what a KA-WINKE-DINK. THEFT ALL OVER IT, , BEWARE, BEWARE, and if anyone has experienced the same thing please email me at [protected]@gmail.com, I figure if we can get enough people together then we may be able to turn a complaint into the AG”S office. I feel I have been robbed. I live in Texas so if you want to file a complaint with me you must live in Texas.

This place is crazy! Not only did i cancel once online, but after numerous phone calls (That the last customer service rep could not seem to “find”) they just billed me again this morning for yet another shipment. Mind you, i thought the shipments had finally stopped because it”s been about six weeks. . . So just as i was heaving a sigh of relief *pop* there goes my email telling me that i”ve got a notification from my bank regarding another charge from chaz dean. Just so no one gets upset, i”m sure it”s not chaz dean”s fault. By all accounts he is a lovely person and would not hurt a soul, but this is making my blood boil and making me very unhappy towards him and his product line and his system. And the product was not a bad product, it was a nice product. It was a pretty product, i liked it. But i don”t need it anymore. I”ve got maybe a ziillion bottles stocked up and won”t ever need it again as far as i can see, and if i do, i know where to go. But please, people, stop billing me and sending me stuff i already have and do not want. I lead a super busy lifestyle like the rest of humanity working 12 hour days at a busy trauma hospital as an rn, in school full time to pursue my master”s degree, and have a busy and fulfilling personal life, believe it or not. I”d much rather be doing something else besides writing on here regarding this, but hopefully me writing it will nudge the chaz dean people into figuring out a more streamlined way to cancel accounts and a way to stop sending stuff to people who have requested it to stop. Also, the helper on the phone was infuriating, she just kept repeating the same few sentences over and over, “unfortunately,. . . ” folks, anytime a sentence starts with “unfortunately” you can bet you won”t like the answer, and i sure didn”t. I”m hoping the people who work for chaz dean monitor sites like this and will contact me regarding my problem. If not, i can always go to facebook and express my extreme dissatisfaction. Beware!!

This stuff is horrible it i have very thick long hair, i figured i’d give this a try it made my rppts so greasy i was too grossed out to run my fingers thru my hair and my end were so dry they felt like hay my once beautiful shiny healthy hair was ruined in a matter of weeks by this *** product. you know whats an amazing shampoo and conditioner? aveeno active NATURALES. i didint see any sulfate in the ingredients either. aveeno has restored my hair plus it seriously moisterized my ends and made my roots soft anf fluffy with serious volume. i mean the *** infomercial shows them using wen on a model and then STYLING her hair with a blowdryer where as the other models hair is just air dried ya compared to that it looks great but it is crap save a BUNCH of money and buy the aveeno products they will do wonders with your hair and with the extra money you save you can buy yourself a gold star for making a better decision 🙂

Wen hair products do not work any better than any other hair product I’ve used. It actually started to make my hair look worse! I received a free sample through proactiv, just pay shipping and handling. I called to cancel and they had already sent me another box but it cost 90 dollars!! I never agreed to this or wanted this. No one informed me of this when I called to order my sample for just the shipping. I can not stand places that do business this way, like they try to sneak things in and think you’ll be too lazy to do anything about it. Well I canceled and had to shoot through hoops to get the representative to tell me what to do to get my money back. All they do is ignore what the customer is saying and try to talk you out of sending it back. It’s a crappy product! too expensive for what it is! They finally agreed to cancel and remove my card. A few weeks later I see they charged me again! I understand I had to pay for the other one they sent (even though I didn’t agree to it in the first place) and I would get my money back when they received my return. But for them to tell me I would not be charged anything else and they still did! I have to wait another 4 to 6 weeks to get that charge back too! Their way of business is ridiculous. They try to get money where ever they can!