West Corporation

west asset management called me tonite and left a message stating they were wells fargo auto finance..I don’t have an account with wells fargo..so I called them back..after boo coo questions..they identified themselves as west asset management…calling my number because that was their debtors old number…I disputed their claims and told them to cease and desit all communication..beware people these ###s are calling homes leaving fake creditor names so you’ll call them back…I did’nt think this was legal!

WAM, sent me the following letter as initial communication. The debt was “sold” by the hospital. WAM has all “rights” to the debt. The settlement offer overshadows the validation process as well as circumventing or by-passing medical privacy rights. FDCPA violation § 809 Validation of debts. The letter is clear that they are acting as a “mediator” between myself and the hospital. False and misleading, I don”t have any outstanding claims with any hospital. It was written off as a bad debt and WAM owns it and has no color of authority to release me from any claims hypothetical or otherwise in the first place. Violation of FDCPA § 807 False or misleading representations; also violates Florida Consumer Collection Practices act (FCCPA) ss 559.72 as well as the Florida Deceptive and Unfair Trade and Practices Act (FDUTPA) ss 501.201 Lastly, it addresses my spouse. Normally this is allowable under HIPPA but not by Florida State law. This is a clear violation of F.S 456.057(12) in part; The third party to whom information is disclosed is prohibited from further disclosing any information in the medical record without the expressed written consent of the patient or the patient”s legal representative. The operative words being “any” and “expressed written” a very very long arm statute that trumps anything WAM tries to use as safe harbor. See HIPPAs CFR 45 § 160.202 definition of “more stringent”. Also, see Pogue v. Diabetes Treatment Centers of America Civil # 99-3298. Don”t let this company deceive you as it relates to medical collection or the hospital. I have already sent my ITS to Mr. Mussman the vice president of West Corp. in Nebraska (their parent org) Anyone here from WAM have a name to send my summons to in Marietta, GA? C”mon don”t be shy, evasive and reluctant like you are on the phone over 10 times.

This was an error by Qwest, I solved the problem with a phone call to Qwest and Now this West Asset Management won”t leave me alone. I agreed to pay a $200.00 early withdrawal, this collection agency has drumed up 2 accounts totaling $400 approx.

This is a collection agency and they keep calling me even though I have told them that I am not the person they are looking for. I have told them now 4 times and I am going to turn them into the BBB. I have told them to take me off the list and they still continue to call me. I am going to report them for calling my number when I told them I am not this person.

This company has called me 3x at my work. I am a school teacher! They refuse to provide any information about why they are calling except to say it is a “Personal Matter.” The only dealings I have ever had with them was 2 years ago when a medical bill had a remainder of $20.00 on for a child of mine. The bill was paid when West Asset Management contacted me the first time. How do I get them to stop calling me at work?

Someone really should do an intense investigation of this company. I have never seen a company that does everything within it”s power to make life as miserable as they can for their employees. I know that no company or organization is perfect but West corporation is down right demoralizing. They play mind games with their employees when they have overextended themselves with too many applicants; and lets face it right now with the economy being in the sad state its in, they are bombarded with unsuspecting applicants on a daily basis. This company is a 3rd party call center for various commercial organizations like at&t, Comcast, Direct TV and other companies that choose to outsource some of their customer service. It would be an ideal job if they company wasn”t run like a prison. The management is extremely unprofessional and they pick and choose who is going to be treated fairly. They constantly make up rules as they go along, and this isn”t just done to the employees its also done to the customers as well. I have heard some appauling things in my day but when you are told to make something up if a customer asked too hard of a question like ” why can”t I get a refund” something is very wrong with this approach to “customer service”. On top of that there is more unethical pratices than this box could even hold. I would suggest someone from the federal government to come in under cover and observe for themselves the sweatshop like environment they have people working in. They are squeezed together like sardines in a stinking can. They cannot even have their own headsets, they are forced to put on a headset that someone else just had on talked into with salivia flying into the mics and all. They do not even periodically shampoo the carpet in that place, it feels like a seispool inside the building, you always feel as though something is crawling on your skin when your inside there. I do not recommend anyone work there; shoveling manure would be an improvement outside of working for West corporation and consumers would definitely be better off if they did not exist.