SIGNED UP FOR A 12 month contract, but decided to cancel on 7/5. So I called on 7/5 and took equipment down on the 7/6. Well I received a bill for $ 111.87. So I called told them that I canceled my services before the 30 days were up. They had the days mixed up. So they fill out a form to dispute the charges. Call back nothing been done talked to a really nice gentle men name Larry. He filed another dispute. Called back today 7/28/16 fine out that they don”t give money back to perexting customers that have to sign up for contract. Which I was told different. And that”s a bunch of BS.
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This complaint and/or review was posted on Skeptic Files on 17:28 pm, April 16, 2019 (CST) and is a permanent record located at: https://www.skepticfiles.org/scam/wow-wide-open-west-knology/.
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Erich Branter
Today I was having some problems with the video from my cable provider (WOW) so I called their customer service 866 number. To my amazement I was connected to a Spanish speaking female in Nicaragua, Central America. Not only was her English horrid, her knowledge of/or ability to address my problem was non-existence. I do live in the United States of American and we speak English here. And this from a company who advertises great customer service. If I called from Central American would I get a customer service rep in the States who spoke English?
Mattie Jennifer
Since we”ve had the service we”ve continued to complain about the Internet speed. We”ve had several technicians come out some don”t even know how to fix the problem or the products that we have in the home. That there were wow was equipment. We”ve been promised 1g of speed which we paid for and we only get 115 MB per second. We Continue to call about the problem and get the runaround. Being told that we would have to make another appointment another technician will come out. Yet they want their money when the bill is due.