Returned items as per the instructions and in the time frame required. I contacted the company to make sure the package had been received at their facility and when to expect a refund. “Rona” the person I spoke with on [protected] first said to allow 15 business days. [protected] no refund, so I called back and spoke to “Rona” again, she said there was a problem with their system and to give them 3 more business days and she would personally take care of this matter. Everytime I have called this company, “Rona” always says there is a problem with her phones so she will have to call me back, and she does, but I am now wondering if they do this so calls cannot be traced. If not, I guess they will have to live with the fact of scamming hard working people out of their money because I”m sure they won”t be stopped.